Manager, Insurance Product Management

Become a part of our caring community   You’ll lead a team of Insurance Product Managers who provide critical quality, validation, testing and delivery support across our regional Medicare Advantage portfolios. Your team serves as a shared service to the regional Product Management teams, creating consistent standards and disciplined execution across the Medicare Advantage product lifecycle. You’ll translate priorities into clear workplans, allocate resources across competing needs, monitor quality and delivery, and help your team identify and resolve issues before they affect filings, implementation or the member experience. You’ll partner closely with Senior Product Managers and functional teams to ensure product decisions are accurately reflected across CMS filings, member materials, systems and operational processes. This is a hands-on people leadership role for someone who can create structure, develop talent, improve processes and build a culture of quality and accountability. Your team’s work helps turn product strategy into accurate, compliant and operationally ready products. Lead and Develop the Team  Lead, coach and develop a team of Insurance Product Managers, establishing clear performance expectations, development goals and accountability for results  Translate portfolio and enterprise priorities into clear team objectives, work assignments and delivery expectations. Prioritize and allocate resources across bid development, CMS filings, AEP readiness, implementation, validation and other regulatory deliverables Monitor workloads and rebalance assignments as business priorities, deadlines and portfolio needs change Provide regular coaching and actionable feedback that strengthens associates’ product knowledge, judgment, quality orientation and ability to work independently Foster a collaborative, accountable environment where associates understand how their work connects to regional portfolio and member outcomes Deliver Consistent Shared-Service Support   Lead a shared-service model that provides consistent product quality, validation, testing and delivery support across regional Medicare Advantage portfolio teams Establish clear workflows, service expectations and handoffs between the shared-services team and Senior Product Managers Coordinate team capacity and priorities across multiple regional portfolio needs, balancing planned work with emerging regulatory, implementation and business issues Partner with Senior Product Managers to translate product direction and decisions into accurate downstream deliverables and implementation requirements Identify recurring needs across portfolios and create standardized approaches, tools and practices where they improve efficiency, consistency or quality Provide visibility into shared-service capacity, priorities, delivery status and risks so portfolio teams can plan effectively Manage Quality, Validation and Product Delivery  Oversee team delivery across the Medicare Advantage product lifecycle, including validation, testing, filing support, implementation and readiness activities  Establish and reinforce team-level quality standards for ANOCs, EOCs, SBs, Aprimo, Provider Directories, PBP, HPMS and other applicable product and regulatory deliverables Oversee validation and testing activities across applicable product tools and processes, including bid management tools, PBP, NPD, service area and claims implementation reviews Ensure appropriate reviews and validations are completed accurately and on time, with issues documented, assigned and tracked through resolution Monitor defects, rework and recurring quality issues and use findings to improve team processes and controls  Escalate significant product, compliance or delivery risks to Product leadership and appropriate partners when resolution extends beyond the team’s authority Drive Compliance, Controls and Readiness  Maintain team workflows and controls that support timely and accurate completion of Medicare Advantage regulatory and product requirements Drive audit readiness by ensuring required documentation, validations, controls and corrective actions are complete, accurate and current Track deliverables against CMS, regulatory and business milestones, identify risks early and develop mitigation plans within the team’s scope  Partner with Compliance and other functional teams to address findings and ensure corrective actions are implemented Reinforce disciplined documentation, version control and evidence retention across team processes  Improve Team Operations  Use performance, quality and workflow data to identify opportunities to improve accuracy, cycle time, capacity and productivity  Lead changes that improve team processes, tools and ways of working Identify opportunities to standardize or automate repeatable work while maintaining appropriate quality and regulatory controls Conduct root-cause analysis on recurring defects or process breakdowns and implement sustainable corrective actions  Establish practical metrics and operating routines that give the team and leadership visibility into workload, quality, risks and delivery performance Share lessons learned and effective practices across the team and regional portfolio partners What Success Looks Like   Lead the team well. Set clear expectations, provide regular and useful feedback, address performance issues and create meaningful development opportunities.  Deliver with quality. Maintain strong standards for product accuracy, validation and regulatory deliverables while minimizing defects and avoidable rework.  Be a reliable shared-service partner. Provide regional Product Management teams with consistent, responsive support and clear visibility into priorities, capacity and delivery.  Prioritize effectively. Balance competing portfolio needs, regulatory deadlines and available resources and adjust quickly when priorities change.  Manage risk proactively. Identi