Manager, HRBP and Engagement Programs III

Job Description: Chewy is seeking an experienced HRBP and Program Management leader for our Manager, Engagement Programs Management III position. This manager will support the Customer Care team and lead Customer Care engagement and culture programs that shape the Team Member experience and support business outcomes. This role requires someone who can   operate   as both a strategic HR partner to business leaders and a program leader who turns organizational needs into scalable solutions. This role   operates   in a hybrid model with three days onsite per week in one of our Plantation, FL; Richardson, TX; Bellevue, WA; or Boston, MA hubs.   This leader will own and evolve a portfolio of engagement programs tied to the Customer Care Team Member Promise (CCTMP), while leading a team of program managers, analysts, and administrators. You will partner   across   Customer Care, HR, and enterprise functions to define strategy, build scalable programs, and deliver measurable impact across a fully virtual frontline population.   This is a people leader role with responsibility for developing talent, setting direction, and ensuring high-quality execution across multiple programs. You will translate strategy into clear priorities, guide your team through ambiguity, and influence stakeholders at all levels to drive alignment and results.   The ideal candidate brings meaningful experience as an HR Business Partner supporting an operating organization, alongside strong program leadership, experience building programs from the ground up, and   a track record   of developing high-performing teams while driving culture and engagement at scale. They understand how talent, organizational health, leadership capability, and the Team Member experience connect to business performance.   What   You’ll   Do   Lead a portfolio of programs across the five CCTMP pillars, driving measurable impact and continuous improvement while aligning initiatives to business priorities and the Team Member experience   Translate engagement strategy into scalable programs, mechanisms, and communications across Customer Care   Apply an HRBP lens to program strategy by connecting business priorities, workforce needs, talent insights, and organizational health trends to the engagement roadmap   Consult with Customer Care and HR leaders on organizational and talent challenges, translating business needs into scalable programs, tools, and leader practices   Identify   opportunities to simplify, streamline, and   optimize   programs to reduce duplication and increase effectiveness   Lead, coach, and develop a team of program managers, analysts, and administrators   Set clear priorities, define success metrics, and drive accountability for outcomes   Act as a strategic partner to senior leaders, influencing decisions through data, insights, and business context   Oversee program design and execution end to end, including planning, change management, communications, and launch, while   maintaining   strong governance across roadmaps, milestones, risks, and dependencies   Lead large-scale engagement initiatives, including recognition programs and Moments that Matter experiences   Evaluate and implement tools, platforms, and vendors that support engagement and program delivery   Define and track success metrics across all programs, ensuring visibility into performance and outcomes   Leverage Team Member insights, listening data, and industry trends to inform strategy and program design   Own program budgets, including forecasting, planning, and ongoing management   Ensure operational rigor across the program portfolio, including documentation, workflows, and governance   What   You’ll   Need   Bachelor’s degree in Human Resources , Business Administration, or a related field   5+ years of progressive HR experience, with   demonstrated   depth in both HR business partnership and the design and leadership of cross-functional HR programs   Experience serving as an HR Business Partner or strategic HR advisor to business leaders, including using talent and organizational insights to shape business decisions   Experience owning HR programs from strategy and design through implementation, adoption, measurement, and continuous improvement   Experience leading and developing high-performing teams in a fast-paced environment   Strong program management skills, including strategy development, execution, and change management   Experience managing budgets and aligning resources to business priorities   Proven ability to influence senior leaders and drive alignment across functions   Strong analytical skills with the ability to translate data into insights and action   Excellent communication skills, with the ability to simplify complex ideas and influence diverse audiences   Experience working with program management and collaboration tools, such as Asana, Smartsheet, and SharePoint   Preferred Qualifications   Experience supporting geographically dispersed or virtual employee populations, ideally within a frontline, operations, or customer service environment   Experience designing HR programs for large-scale hourly or frontline populations   #LI-Hybrid #LI-KA1 The base salary range for this role is $118,500 - $189,500.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus. We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee