Manager, Commission

WHY JOIN US? Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026. At Ezee Fiber, you'll do more than build a career, you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve. OUR VALUES At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration , we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve. JOB SUMMARY The Commission Manager is responsible for the end-to-end administration, calculation, validation, reporting, and continuous improvement of the company’s sales commission and incentive compensation programs. Reporting directly to the Senior Vice President of Finance, this role ensures that commission payments and related expenses are accurate, timely, financially controlled, and aligned with the company’s revenue, growth, and profitability objectives. The Commission Manager will serve as the company’s subject-matter expert for commission administration and will partner closely with Finance, Accounting, Payroll, Human Resources, Sales Operations, Sales Leadership, and Executive Leadership. This role will manage complex commission plans across multiple sales functions, provide financial forecasts and commission expense analysis, support monthly and quarterly close activities, and recommend process and plan improvements. The ideal candidate has extensive experience administering sales commissions, strong financial and analytical skills, advanced Microsoft Excel capabilities, and the ability to manage complex data and deadlines in a fast-paced, high-growth environment. ESSENTIAL FUNCTIONS Commission Administration and Processing Manage the full commission cycle, including data collection, calculation, validation, approval, payment, reconciliation, and reporting. Calculate commissions, bonuses, sales incentives, contests, and special performance incentive funds, commonly referred to as SPIFFs. Ensure all commission payments are accurate and processed according to established payroll deadlines. Review and audit commission calculations before payments are submitted for approval. Verify sales performance, revenue, quota attainment, and eligibility data used to calculate commissions. Maintain accurate records of commission payments, adjustments, recoveries, and exceptions. Research and resolve commission-related questions and payment discrepancies. Coordinate commission corrections, adjustments, and repayment activities when necessary. Ensure commission payments comply with approved compensation plans, company policies, and applicable legal requirements. Financial Reporting and Controls Provide commission expense forecasts, accruals, reconciliations, and variance reporting to the Senior Vice President of Finance. Reconcile commission payments against sales results, revenue data, payroll records, and the general ledger. Partner with Accounting to ensure commission expenses are accurately recorded during monthly, quarterly, and annual financial close processes. Establish and maintain financial controls, documentation, and approval procedures for commission payments. Identify commission trends, payment risks, discrepancies, and potential financial exposure. Prepare commission expense reports and provide explanations for material variances. Evaluate the financial impact and return on investment of commission plans, bonuses, contests, and sales incentives. Support internal and external audits related to commissions, incentive compensation, payroll, and financial controls. Maintain complete and accurate documentation to support audit and compliance requirements. Sales Compensation Plan Administration Administer multiple sales compensation plans across residential, door-to-door, inside sales, commercial, enterprise, account management, and sales leadership teams. Interpret commission plan provisions and ensure calculations are consistent with approved plan documents. Maintain current commission plans, eligibility requirements, payout schedules, and approval records. Partner with Finance, Human Resources, and Sales Leadership to develop and revise commission plans. Model proposed commission plan changes and evaluate their potential impact on revenue, profitability, labor costs, and employee earnings. Review commission structures and recommend improvements that support company growth, sales productivity, employee retention, and financial sustainability. Assist with the preparation and distribution of annual commission plans and related acknowledgment documents. Ensure commission plans clearly define performance measures, payout calculations, eligibility requirements, payment timing, adjustments, and repayment provisions. Provide guidance to leaders and employees regarding commission plan terms and payment calculations. Reporting and Analytics Develop and distribute weekly, monthly, quarterly, and annual commission reports. Analyze sales performance, quota attainment, commission expense, payout trends, and incentive effectiveness. Build and maintain dashboards and reports that track: Sales productivity Revenue performance Quota attainment Commission expense Incentive payouts Payment adjustments Sales trends Plan effectiveness Provide executive-level reporting, analysis, and recommendations to the Senior Vice President of Finance and other members of leadership. I