Manager, Clinical Hospice I

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.                 SUMMARY   The Manager, Clinical Hospice provides oversight of all personnel and patient care services. The Clinical Manager is responsible for monitoring compliance, quality and safe delivery of services by following clinical processes. The company adopts the Nursing scope of practice as outlined by the State for its licensed nursing personnel. Provides backup to the Director of Nursing/Executive Director as needed.   KEY RESPONSIBILITIES   Ensures quality and safe delivery of hospice services for patients throughout their entire length of stay   Provides appropriate level of coaching and support related to hospice care   Collaborates with Medical Director to guide care and ensure compliance   Works to meet/exceed quality indicators for staff qualifications and hospice services   Manages intake collaboration, providing daily direction and balancing referral volume with staffing   Ensures Start of Care compliance and focuses on assigned Outcome Monitors   Implements field quality improvement programs   Participates in on-call rotation and manages the on-call calendar for staff   Handles staffing needs including PTO, call-offs, and productivity reviews   Completes field visits as needed and manages cost efficiency (supplies, overtime, visits per episode)   Works with billing department on authorization requests and exceptions   Maintains positive relationships with referral sources (physicians, hospitals, facilities, families)   Oversees monthly IDG meetings and reviews clinical documentation for compliance   Processes complaints and reports staffing issues to leadership   Maintains active RN license and participates in in-service program development   Demonstrates core values and professional appearance as company representative   Implements agency policies and procedures effectively   May serve as backup Director of Nursing/Executive Director when needed   Performs other duties as assigned   MANAGEMENT RESPONSIBILITIES   Responsible for the day-to-day management of field staff.   Interviewing, hiring, training and termination of department personnel.   Provides consistent coaching and provides challenge and opportunity to direct reports.   Supervises direct reports with consistency and clarity of expectations.   Completes yearly evaluations in an accurate and timely manner.   Performs coaching, counseling and discipline as needed.   Works with direct reports to ensure employee satisfaction and resolution of issues and concerns.   Timecard management.   QUALIFICATIONS   Three years of experience as a RN in hospice   Strong critical thinking skills with the ability to problem solve clinical needs   Ability to create positive impressions and communicate with a variety of people   Exemplary communication skills and customer focus   Ability to remain calm, have patience and be accommodating   Compassionate and caring while working with patients   Ability to resolve conflict using conflict management skills   Knowledgeable on nursing best practices and able to make appropriate nursing judgments   Detail-oriented and observant   Ability to resolve tough decision-making situations and provide direction to staff   Ability to prioritize and be timely   Ability to clinically triage the needs of the department to ensure team goals are met timely   Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently   Applies fact-based knowledge of technical skills and business understanding   Ability to follow directions and work as a team member   Valid driver’s license and auto insurance.   EDUCATION AND CREDENTIALS   Current RN license in the state of employment   We’ll help you put your passion for patient care to work.  Apply today! This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. We are an Equal Opportunity Employer.