Manager, Catering Sales

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres.  What you will have an opportunity to do: The Catering Sales Manager is responsible for selling, planning, and managing group business for all weddings, social catering groups, family groups and birthday party events while maximizing the banquet space to meet/exceed sales goals. This position solicits, negotiates and books new/repeat business via outside sales calls, telemarketing, mailings, networking, etc. Requirements of the position include: a thorough knowledge of the practices and procedures of the catering, food & beverage and hospitality professions; effective communication skills, and the ability to negotiate, influence and sell professionals and/or prospective hotel guests. Goals will be set with incentive potential. This position is responsible for coordinating services for clients and in-house guests. Additionally, this position will require knowledge of administrative and sales support. These responsibilities may include: respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements; administrative duties such as typing proposals, letters, contracts, etc.; coordinate outside vendor services needs where appropriate; and follow-up with client to ensure that arrangements meet their needs. This position may also perform other duties as assigned, including those which can be requested after hours and or on weekends (Manager on duty, servicing events based on final program, guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, attending trade shows etc. ESSENTIAL FUNCTIONS OF THE POSITION 1.          Responsible for sales, planning and management of specific social groups such as weddings, holiday parties, social birthday gatherings of all ages, anniversary celebrations, corporate dinners and special family events requiring coordination with resort operations. 2.        Gains understanding of the resort’s primary target customer and service expectations; serves customer by understanding their business, business issues and concerns, to offer better business solutions both prior to and during the program/event.     3.       Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.  5.       Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Stonewall Resort.  6.        Provides accurate, complete, and effective details and information to Resort Operations. 7.       Coordinate outside vendor services where appropriate, such as specialty linens, chairs, tents, etc… 8.       Conduct site visits of the property and discuss potential business opportunities with the client. 9.       Carry out the policies and procedures of Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.  10.    Maintain a high level of confidentiality regarding all resort matters. 11.    Proficient with Microsoft Excel 12.    Proficient with Microsoft Word 13.    Proficient with Delphi Sales Information System 14.    Perform all duties in a professional manner and in accordance with company policies 15.    Maintain a flexible work schedule to include weekends and evenings as resort business levels dictate. 16.    Follow all safety procedures to ensure a safe working environment.  17.    Sets a positive example for guest relations. 18.    Interacts with guests to obtain feedback on product quality and ser