Manager, Business Analysis, Reporting

Wolters Kluwer CT corp. provides compliance solutions, registered agent and entity management services to support customers throughout their life cycle. As the Manager, Business Analysis, Reporting , you are responsible for leading a team of analysts and for   establishing , governing, and evolving enterprise reporting capabilities that support leaders across Service, Fulfillment, Product, Segment, and Operational Excellence. This role owns reporting governance, standards, frameworks, and infrastructure to ensure consistent, high-quality, and trusted reporting. You will lead and develop a team of reporting analysts, enabling scalable reporting delivery, advancing analytical maturity, and strengthening data-driven decision-making across the organization.   In this role, you will report to the Associate Director, Business Analysis and work from the local office with a hybrid schedule (2 days in office, 3 days remotely). Essential Duties and Responsibilities:   Reporting   Strategy, Framework & Infrastructure   Define and   maintain   an enterprise reporting framework that supports operational, tactical, and executive reporting needs.   Establish standards for report design, metric definitions, visualization, documentation, and lifecycle management.   Oversee the design, development, and optimization of Power BI dashboards, scorecards, and automated reporting solutions.   Partner with data, technology, and governance teams to align reporting solutions with enterprise data architecture and source systems.   Identify   opportunities to modernize reporting infrastructure, reduce duplication, and   retire   low-value or redundant reports.   Evaluate and guide the use of AI, agentic AI, and advanced analytics to enhance insights, forecasting, and decision support.   Reporting Governance, Quality Standards  Own reporting governance processes including intake, prioritization,   standards   enforcement, and version control.   Establish and   monitor   reporting quality controls to ensure accuracy, consistency, reliability, and auditability of all reporting assets.   Define and enforce standardized definitions, naming conventions, templates, and documentation practices.   Ensure role-based security and access controls are consistently applied and monitored across all reporting solutions.   Act as the escalation point for reporting quality issues, metric discrepancies, and   prioritization   conflicts.   Analytics, Insights & Operational Excellence Measurement  Guide the team in analyzing operational, financial, customer, and workflow data to   identify   trends, risks, and improvement opportunities.   Oversee measurement of Operational Excellence initiatives by ensuring consistent KPI frameworks for productivity, quality, turnaround time, customer satisfaction, and cost-to-serve.   Review and   validate   forecasts, capacity models, trend analyses, and executive-level insights.   Ensure executive-ready reporting and storytelling that clearly communicates risks, performance drivers, and recommendations.     Team Leadership &   Capability   Development    Lead, coach, and develop a team of reporting analysts, building skills across reporting design, analytics, automation, and business   partnerships .   Establish clear performance expectations, development plans, and career pathways to evolve team capabilities over time.   Promote best practices, peer reviews, and knowledge sharing to improve consistency and quality across the team.   Balance hands-on guidance with empowerment, enabling analysts to grow from report builders into strategic reporting professionals.   Foster a culture of accountability, continuous improvement, and learning.   Job Qualifications: Education   & Certifications:   Bachelor’s degree  required  (Business, Analytics, Information Systems, or related field preferred).     MBA is a plus.     Experience: 7 +   years in reporting, analytics, business intelligence, or operational analysis.    3+ years of experience leading   analysts or managing reporting teams.     Advanced experience with Power BI, Power Automate, and Excel; AI-enabled analytics experience is a plus.   Experience   establishing   reporting standards, governance, or frameworks in an enterprise environment.   Relevant BI or analytics certifications (Power BI, Tableau, SQL, or similar) preferred.    Experience   establishing   reporting standards, governance, or frameworks in an enterprise environment.   Strong ability to translate complex business needs into scalable, high-quality reporting solutions.   Proven experience driving reporting quality, consistency, and process improvement.   Tools:     Microsoft Office Suite ( MS Teams,   Word, Excel, PowerPoint, Outlook) .   Prefer Advanced Levels: P ower BI, Power Automate, Tableau , SQL   Other Knowledge,   Skills   or   Abilities:   Technical Skills:   Deep understanding of enterprise reporting tools,   visualization   best practices, metric management, and reporting architecture.   Leadership & Development:   Proven   people   leadership skills with the ability to coach, mentor, and evolve analytical talent.   Analytical and Problem-Solving : Strong analytical and critical thinking skills with the ability to interpret data,  identify  root causes, and develop actionable solutions with  proficiency  in Excel, Power BI,  analytics  and workflow tools.    Strategic and Tactical : Ability to balance strategic thinking with hands-on execution, endless  curiosity,  and passion for improving processes.    Communication:   Excellent written and verbal communication skills; able to influence and lead cross-functional teams and senior leadership.    Change Management:   Proven ability to lead teams and stakeholders through change, conflict resolution, and dynamic environments.   Process Optimization:   Skilled in designing and improvi