Mail Order Pharmacy Technician - Menomonee Falls

Department: 38590 API Central Fill - Retail Pharmacy Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: M-F 8AM-6PM SAT 9AM-1PM Hybrid position with onsite work required every other week Fast-paced environment with high call volume Responsible for processing queues, data entry, and insurance billing support Troubleshoot insurance-related issues, including Medicare and Medicaid claims Must be solution-oriented and able to think critically to resolve issues Strong computer skills and accurate typing abilities required Comfortable working independently and staying self-motivated in a remote environment Positive, upbeat attitude with strong interpersonal skills Ability to work effectively with individuals across a variety of personalities and roles Collaborate closely with a team of Pharmacy Technicians and Pharmacists Open to feedback and committed to continuous improvement Ability to remain productive when not actively handling phone calls Minimum of 2 years of relevant experience required EPIC experience highly preferred Stable and consistent work history What We're Looking For A problem solver who takes initiative and provides solutions Someone who works well independently while remaining a strong team player A professional with excellent communication skills and a customer-focused mindset Pay Range: $21.85 - $32.80 Major Responsibilities   ​​Assists licensed pharmacist in technical duties related to preparation and distribution of medications   Accurately selects, prepares, and labels medications for patients including hazardous drugs and controlled substances    Assists with medication distribution tasks    Screens phone calls and routes as needed using proper telephone and voicemail etiquette   Assists in daily pharmacy procurement, inventory control, and outdate checking    Complete documentation required for removing, stocking, and wasting controlled substances, where applicable  Perform nonsterile compounding following proper USP standards, where applicable  Perform sterile IV admixture, as defined at the entity level, using proper aseptic technique, where applicable     Inspects all assigned medication storage areas for adherence to storage policies    Completes and documents medication admission histories, as applicable at the facility level   Seeks additional duties when required work is done and accepts other duties as assigned  May participate in quality improvement initiatives to assure the excellence of departmental services    May assist in training pharmacy technicians and extenders in orientation to the policies, procedures, and workflows involved in pharmacy operations as applicable at entity level   Abides by all organization policies and procedures and complies with all legal, regulatory, and accreditation standards  Supports area leaders regarding goals and work assignments    Obtaining and recording initial patient demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering  Develop competence in third-party billing functions   Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.  May obtain immunization certification and perform immunizations for patients under the supervision of a registered pharmacist, where applicable   Responsible for operating an Advocate Health-owned motor vehicle to deliver medications and other essential medical supplies as required by the designated department  Minimum Job Requirements  Education High School Diploma or GED equivalent   Certification / Registration / License  Registration or licensure with state board of pharmacy per state of employment requirements   M ust receive certification through Pharmacy Technician Certification Board ( CPhT ) or National  Healthcareer  Association ( ExCPT )   w ithin  18 months  from start date , or  sooner if in  more stringent in state   Experience No work experience required  Knowledge / Skills / Abilities Excellent verbal and written communication skills.   Proven skills in working effectively with multiple departments and matrix organizational structures.   Strong ability to influence and develop others to move toward common goals and outcomes.   Strong organizational skills and the ability to work effectively with moderate guidance or direction.   Effective critical thinking, creativity, problem solving, and decision-making skills.   Expert knowledge of metrics utilized to measure revenue cycle quality and processes.   Ability to lead a diverse group of teams.   Physical Requirements and Working Conditions Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders   Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material  Must have functional vision, touch and hearing  Must be able to speak and be understood by others to communicate effectively   May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease for which appropriate personal protective equipment (PPE) is utilized to minimize exposure   Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes  Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.  Operates all equipment necessary to perform the job  Flexibility to travel between pharmacy locations  This job description indicates the general n