M&A Digital Channel Business Analyst

Location: Hybrid 4 days in office within M&T/Wilmington Trust footprint. Will consider remote if based out of footprint. Overview: Wilmington Trust’s Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The program aims to grow revenue through new and transformed digital-first trust and agency service products, transition from a product-centric to a client-centric operating model, expand from market-specific to global solutions, and materially lower the cost to serve.  In alignment with our business strategy, we are seeking a Digital Business Analyst to support the evolution of our Mergers & Acquisitions (M&A) deal administration capabilities, with responsibility for supporting the associated IS suite of tools.  The successful candidate will have the opportunity to help shape IS’s M&A capabilities and contribute to one of the largest and fastest growing business segments in the division. They will support product vision and roadmap execution, maintain backlog hygiene, document requirements, and measure enhancement outcomes across both client and employee-facing solutions.  Success requires a business analyst who thrives in complexity, executes structured discovery, has strong attention to detail, can produce clear and comprehensive deliverables, and can work in a collaborative manner toward defined outcomes.   Primary Responsibilities: Support Digital Product Development and Experience Delivery   Elicit and document product requirements from key stakeholders   Document existing business processes via interviews and observation   Document screen flows and user journeys  Support review of wireframes, prototypes, and proposed screen flows  Translate user experience feedback into updated requirements  Define and track success metrics for new features and enhancements, including adoption, usage, completion, errors and operational efficiency measures  Support User Acceptance Testing (UAT)   Facilitate issue triage   Document feature traceability from requirements through test scripts and delivered functionality  Collaborate with product, technology, operations, and business stakeholders to clarify scope, dependencies, and delivery needs  Document user stories and acceptance criteria   Document data/interface requirements   Develop thorough functional test scripts for new features and feature enhancements  Client-Centric Mindset   Advocate for end users by supporting solution validation and gathering feedback to ensure our products meet client and business needs  Demonstrate a risk and compliance mindset   Identify risk, control, compliance, and operational considerations during discovery and requirements definition  Partner with product, operations, risk, and compliance stakeholders to ensure requirements support appropriate controls  Support delivery of solutions that balance client experience, business value, operational efficiency, and risk management  Education and Experience Required: Combined minimum of 5 years'  higher education and/or business, technology, or a related field experience Business analyst experience supporting digital products, platforms, or technology-enabled business processes  Strong analytical and problem-solving skills, with the ability to break down complex workflows, systems, and stakeholder needs into clear, actionable analysis  Strong written and verbal communication skills, with the ability to engage effectively with business, technology, operations, product, risk, and compliance stakeholders  Strong attention to detail and organizational discipline, with the ability to produce accurate, complete, and well-structured documentation  Ability to work effectively in ambiguous, fast-paced, or evolving environments  Client-centric mindset, with the ability to balance user needs, business outcomes, operational efficiency, and control requirements ments  Education and Experience Preferred: Bachelor’s degree or equivalent experience in business, technology, or a related field  Experience supporting UI/UX discovery, screen flows, requirements, and delivery  Experience with digital experience user measurement and metrics  Experience with business process modeling tools (e.g., Lucidchart, Visio)  Understanding of digital security and access management concepts, including login, authentication, identity verification and account security controls  Knowledge or experience specific to M&A  Familiarity with Agile delivery and tools like Jira or Confluence  Certifications or coursework in business analysis, Agile, or similar  M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $78,700.00 - $131,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location: Wilmington, Delaware, United States of America