Lot Attendant - 69 Nw 23rd St. Miami

About Towne   Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit  www.towne.com  and follow us on  LinkedIn .  Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here . Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $16.00 - $18.00 per hour. Work Schedule: Flexible/ Weekends Required. Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan. Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. SUMMARY The Lot Attendant is responsible for the overall basic general cleaning of the lot area while accurately collecting and reconciling revenue and parking reports and providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant, when required, is also responsible for upholding sites management teams parking policy and procedures. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) % of Time Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. 15 Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Stands while serving guests. 15 Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information. 10 Stacks vehicles when necessary using Towne Park standards for parking. Properly secures keys for stacked vehicles. Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s). Collects data in accordance with parking operations, if applicable. Cleanliness check each shift of all guest entrances and lot area. The check will include the removing all trash in the common area. 20 Collects and reconciles revenue accurately; furnishes receipt upon request.  Accurately categorizes tickets for audit purposes. Accurately completes shift report.  Follows all bank standard operating procedures. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.). 20 Obtains information about daily events and rates to be charged. Secures guest keys immediately after each interaction. Maintains claim checks and guest folio archives. Produces guest vehicle inventory for billing purposes. 20 The total amount of time for all functions of the job 100% QUALIFICATIONS Education: High school diploma or general education degree (GED); OR Required Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background check and drug screen A valid driver’s license and clean driving record Work Experience: One to three months related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of customer service Skills: Customer service experience preferred Register/Computer experience preferred Must be able to drive manual transmission and perform parallel parking Must be able to read and write standard English language Must be able to read and comprehend simple instructions, short correspondence and memos Must be able to write simple correspondence Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed SCOPE                                                                                                                           Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and w