Lobby/House Attendant (Evening & Weekend Availability Required)

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.   About the Fenway Hotel Originally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. This Historic Jazz inspired property is a part of the Marriott Autograph Collection group. We’ve created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today! Voted a Top Workplace! Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times —a reflection of our positive culture, growth opportunities, and commitment to our team. Join us! Overview of the Role The Lobby/House Attendant is responsible for assisting the housekeepers as well as banquet personnel with their every day operational materials, amenities, and mini bar items to ensure exceptional service to all guests that is consistent and continually in accordance to the Marriott Autograph Collection standards under the franchise of Mainsail Lodging & Development. Duties include cleaning and maintaining all interior and exterior public areas. ***Evening and weekend availability is required. What you’ll do Strip the rooms in preparation for cleaning Acknowledge guest in all public spaces with a warm and friendly greeting  Distribute the necessary items to the assigned housekeepers  Assist with banquet function of the hotel to include set up of tables and chairs  Take care of any guest's special requests for pre-arrival e.g. foam pillows, extra towels  Maintain all hallways to ensure they are free from dust and/or scuffs, windowsills, door frames and base boards  Sweep and/or vacuum hallways daily  Clean inside the elevators and polish elevator tracks and landings  Maintain closets in order and keep par levels to standard  Assist with the maintenance of the mini bar selections to par levels Keep stairwells and ice machine areas free from debris  Follow scheduled shifts and follow break and lunch requirements  Deep clean on rotational schedule  Assist Operations with VIP arrivals  Assist in the restocking and reorganizing the housekeepers’ carts daily  Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas  Assist guest with any special's requests  Ability to communicate with manager on inventory needs e.g. amenities, pillow cases, bed linen, robes, etc.  Professional communication while using technology  Respect all guests, team members, and management by maintaining a positive, friendly attitude  Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name  Maintain guest confidentiality following all hotel procedures  Report any suspicious activity or unusual items in room  Report any irregular behavior from guests in public areas and/or in rooms  Ability to take initiative and handle assignments with limited supervision  Follow all hotel policies and procedures as outlined in the team member handbook  Maintain cleanliness and order of work area such as closets, carts, and housekeeping office Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott  Other duties as assigned What you have High School diploma or higher  Evening and weekend availability is required Previous hospitality experience preferred  Excellent customer service skills  Excellent communication skills, both verbal and written  Ability to use technology e.g. tablets, iPads   Physical Demand Ability to stand for extended periods of time  Ability to squat and bend  Ability to communicate clearly  Corrected vision to normal range  Ability to work long hours as needed  Ability to lift / push / pull 50 lbs.  Mental Demands  Make sound judgments quickly  Work on multiple tasks, making appropriate progress towards deadlines  Able to work independently, take direction, and provide direction to others  Manage differing personalities within the office, the hotel, and the community  Maintain the highest degree of confidentiality  Ability to work effectively in stressful, high pressure situations  Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary  NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. Benefits:  Full-time Associate Benefits Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees Part-time Associate Benefits All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender