Loan Support Associate (Equipment Finance Cash and Funding - Commercial Lending & Leasing)

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Associate, within PNCEF’s Cash and Funding organization, you will be based in Cincinnati, OH. The Loan Support Associate is responsible for the timely and accurate application of payments received from Equipment Finance clients across lease and loan portfolios. As a member of the Cash Posting team, this role researches, processes, and posts payments while ensuring all transactions are applied correctly within established service timeframes. Core hours for this role are Monday - Friday, 8:00 am ET - 5:00 pm ET. Responsibilities include collecting and scanning physical checks received in the office, reviewing and posting cash receipts, researching unapplied or unidentified payments, resolving payment exceptions, monitoring rejected automated transactions, and completing daily operational reports. The associate utilizes LeaseWave and InfoWave systems to process individual and bulk payment transactions, investigate discrepancies, and reconcile account activity. This includes researching payments received without remittance information, determining the appropriate lease or loan account for application, and partnering with internal stakeholders when additional information is needed. This position also manages payment-related inquiries received through a centralized group mailbox, which primarily contains remittance information used to support payment posting activities. The associate reviews supporting documentation, matches payments to customer accounts, and works closely with Collectors and Account Managers to resolve outstanding items when payment details are incomplete or unavailable. The team processes a high volume of transactions, averaging approximately 200 payments per day, with significantly higher volumes occurring around the 1st, 15th, and 30th of each month. The role requires strong attention to detail, analytical problem-solving skills, and the ability to work efficiently in a deadline-driven environment while maintaining a high level of accuracy. Successful candidates will possess experience in payment processing, cash application, loan servicing, banking operations, financial services, or a related field. Basic Excel proficiency, including filtering and sorting data, is beneficial, along with the ability to navigate multiple systems and research complex payment issues. This role does not involve direct customer interaction and is focused on operational excellence, transaction accuracy, and effective collaboration with internal business partners to ensure payments are applied correctly and within established timelines. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending & Leasing Operations organization. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Executes standard transactions/processes utilizing standard procedures. May have specific responsibility for specialized product or functional area. May have responsibility for assigned accounts or portfolio. Processes and/or reconciles transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may address or resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio. Ensures the appropriate materials and documentation are available to complete transactions. Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Analytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation Strategies Competencies Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functi