LN Venues, Operations Manager - Peppermint Club

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!  THE JOB Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, limited governmental relationships, staffing, and ongoing venue set-up and tear-down, Production, Box Office, Security, Bar, and all other departments. WHAT THIS ROLE WILL DO Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate. Works with General Manager, to assist in the preparation of annual and quarterly operations budgets. Ensure optimum operating condition of all facility equipment, such as crowd control devices, HVAC, Elevators, and other facility maintenance. Perform routine housekeeping and grounds maintenance to ensure all facilities and exterior areas within the property lines remain clean, safe, and well-maintained. Ensure licensing and compliance on a monthly, quarterly, and annual basis are complete and certifications are up to date. Update and maintain bar menus, pricing, and product information. Assist with liquor inventory management and ordering. Place supply, office, and maintenance orders.  Implementation and execution of all Live Nation policies, procedures and programs and ensure that company standards are maintained. Assist with new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding. Assist with recruiting, hiring, training and supervising part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker and Bar. Support invoice processing and maintain departmental trackers and reporting documents. Coordinate new hire onboarding and orientation processes. Manages any and all training programs and ongoing development of event staff. Commit to providing a safe and enjoyable facility for guests and employees. This position oversees and ensures the execution of all operating department compliance policies and procedures. Investigates and resolves guest related complaints. Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary. Effectively manages and approves all payroll for in-house departments. Assist with booking created content events. Schedule all in-house departments on a monthly basis. Track and maintain employee licenses, certifications, and required training records. This position is responsible for being present onsite for day of show and non-show operations. Conduct and facilitate venue walk-throughs to maintain operational standards. Other duties as assigned. WHAT THIS PERSON WILL BRING Candidate is a proven leader with strong management and communications skills Extensive knowledge of venue operations and facility management is required Minimum two years’ experience as House/Operations Manager or a comparable role Empathy, patience, and sensitivity to the needs of individuals with disabilities A natural interest in helping others and a heart for service. As well as a passion for delivering engaging and memorable fan experiences. Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers Computers skills, Microsoft Word, Excel and Outlook Excellent oral and written communication skills are essential Experience using Workday or time keeping systems is a plus Physical Demands/Working Environment: Working environment is fast-paced and has a moderate to loud noise level Ability to lift up to 50 lbs Flexible Schedule (days/nights, weekends) Position requires extended periods of prolonged standing, bending, stooping Ability to wear an earpiece for radio communication BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH : 401(k) program with company match, stock reimbursement program FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS : Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve.