LN Venues, Box Office Supervisor - Fillmore Philadelphia

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!  WHAT THIS ROLE WILL DO Supervision of the Department Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.) Assist and support box office staff in any of their job functions, as needed Ensure positive and creative team environment within the department Facilitate open communication with the Box Office Manager, staff and all other venue departments Exhibit proper inter-departmental communications and organization Ensure complete and satisfactory on-going staff training Assist manager with staff evaluations (training, 90-day, annual) Provide a positive team environment within the department Assist in ensuring appropriate staffing levels. Help set staff development and performance goals & monitor progress Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines Promote and provide superior customer service in all guest interactions Participate in all on-site venue meetings as needed   II. Financial / Cash Handling Ensure that venue staff follows cash handling policies & procedures Balance and reconciliation of all seller cash drawers Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales. Assist Manager on housing, distributing and depositing venue cash on a weekly basis. Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable. Assist Manager in scheduling all employee’s payroll prior to deadlines Conduct band settlement on shows with split point deals, or when deemed necessary by talent department Complete and distribute accurate daily ticket counts for agents and artists III. Other Responsibilities Create, modify and maintain inventory for all ticketed events in a secure ticketing environment Follow standards and processes for ticket types, ancillary events and qualifiers Monitor and maintain functionality of all ticketing computers, software and hardware Secondary representative in all venue interactions with Ticketmaster Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public Modify, maintain and update all customer database files Develop and maintain call center phone system, and keep current all phone menus and calendars of events Interact with artist, record label, management and band tour accountant. Provide reports as necessary. Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise. Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs. Ensure that venue is compliant with ADA ticket laws WHAT THIS PERSON WILL BRING Required: Experience in Box Office / Ticketing Management Flexible Schedule (days/nights, weekends, and holidays) Experience in Cash Handling Leadership, Management and Customer Service Tolerance of all cultures, music and art forms High School Diploma Preferred: Experience in a live environment operation Experience handling counterfeit cash Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.) Experience in Prioritizing, Time Management & Multitasking Experience in open communication & email etiquette Physical Demands/Working Environment: Working environment is fast-paced and often loud and stressful BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH : 401(k) program with company match, stock reimbursement program FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS : Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  Live Nation strongly supports equal employment opportunity for all applicants regardless of ag