Lighthouse Architect

Job Description: We are   Omnissa !       Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management,   Virtual Apps   and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that   ada p ts   to how people work. Our platform boosts employee engagement while   optimizing   IT operations, security, and cost.     Guided by our Core Values— Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value — we’re   growing rapidly and committed to delivering meaningful impact. If   you're   passionate about shaping the future of work,   we’d   love to hear from you.   What is the   opportunity? The Lighthouse Architect is a senior, customer-facing technical advisor responsible for helping enterprise customers design, implement, and operationalize solutions that drive long-term success and value realization. Acting as a trusted partner, the Lighthouse Architect bridges business   objectives   and technical execution,   providing   architectural guidance, risk mitigation, and ongoing optimization throughout the customer lifecycle.   This role is hands-on, consultative, and highly   collaborative—working   closely with customers, internal product and engineering teams, sales, and delivery partners to ensure successful outcomes and sustained customer confidence.   Key Responsibilities: Customer Engagement & Advisory   Serve as a trusted technical advisor for assigned strategic customers.   Understand customer business goals, technical environments, and success criteria.   Translate customer requirements into practical, scalable architecture recommendations.   Build long-term relationships with customer technical and business stakeholders.   Partner with account teams to align technical strategy to renewal, adoption, and expansion goals— maintaining   a strong value narrative with customer leaders.   Solution Architecture & Technical Leadership   Design,   validate , and evolve solution architectures aligned to best practices and customer   objectives .   Lead technical discovery, architecture reviews, and design workshops.   Provide guidance on deployment models, integrations, scalability, performance, and security.   Identify   technical risks early and drive mitigation strategies.   Delivery & Execution Support   Partner with implementation teams, partners, and customer resources during onboarding and major initiatives.   Provide oversight and technical direction without necessarily owning day-to-day project management.   Support complex troubleshooting and act as an escalation point for architectural issues.   Validate solutions against desired outcomes and architectural intent.   Customer Success, Adoption & Value Realization   Proactively drive customer outcomes by increasing adoption and effective usage of current entitlements, ensuring customers realize measurable value from the solutions they already own.   Identify   and remove adoption or consumption blockers (process, technical, or organizational), partnering with customer stakeholders and internal teams to accelerate progress.   Translate customer   objectives   into a practical adoption roadmap (milestones, success criteria, operational readiness) that supports renewal health and long-term stickiness.   Spot and qualify expansion opportunities by connecting customer initiatives and emerging use cases to   additional   solution capabilities, and   coordinate   with account teams to pursue growth paths responsibly.   Internal Collaboration & Enablement   Collaborate with Sales, Customer Success, Product, Support, and Engineering teams.   Provide customer feedback to influence product direction and roadmap alignment.   Share patterns, lessons learned, and best practices across the Lighthouse team.   Contribute to internal documentation,   enablement   content, and architectural standards.   What will you bring to   Omnissa ?    8+ years of experience in technical consulting, solution architecture, or enterprise IT roles.   Strong background in designing and supporting complex enterprise solutions.   Experience working directly with customers in advisory or pre/post-sales technical roles.   Ability to explain complex technical concepts to both technical and non-technical audiences.   Proven ability to   operate   independently with executive-level customers.   Strong problem-solving, communication, and relationship management skills.   Preferred Qualifications   Experience supporting large, complex enterprise accounts.   Familiarity with modern enterprise architectures (cloud, identity, security, endpoint, virtualization, integrations, etc.).   Experience influencing technical decisions without direct authority.   Prior experience in Customer Success, Architecture, or Professional Services organizations.   Success in This Role Looks Like   Customers trust you as a strategic technical partner, not just a support resource.   Architectures are   well-designed, resilient, and aligned to customer business goals.   Technical risks are   anticipated   and addressed before becoming escalations.   Customers adopt solutions successfully and continue to expand   usage   over time.   Internal teams rely on Lighthouse Architects for clarity, guidance, and leadership.   Location:     USA Location Type:   Remote Travel Expectations:   None   Compensation: The typical base salary for this role is between   USD $159,412 - 332,125 p er year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation,   Omnissa