Licensed Customer Care Agent- Evening Shift

Established in 2021,   Independence Pet Holdings   is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.  Job Summary:   Pumpkin is seeking a Licensed Customer Care Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. The Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to provide an exceptional experience.   The shift for this role will be 12:00-8:30pm EST. Job Location: Remote – United States  Main Responsibilities:   Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner  Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers  Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception  Answer customer questions and provide insurance and non-insurance related information  Educate customers on our full product offerings and take the initiative to help them buy additional coverage  Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies  Use ticketing software, back office software, and other digital tools to manage and track performance   Data entry for the above tasks  Other duties as assigned  Basic Qualifications:   Prior experience in customer service role involving a high degree of customer interface   Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)  Roll-up-your-sleeves mentality – does what it takes to get the job done  Excellent verbal and written skills  Administrative and computer skills  Great attention to detail with every task  Entrepreneurial interest and a passion for pets   Existing Property & Casualty Insurance License  Hourly Pay Rate: $20.19.  This position is non-exempt and eligible for overtime. This position is not eligible for additional incentive pay. All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: Comprehensive full medical, dental and vision Insurance Basic Life Insurance at no cost to the employee Company paid short-term and long-term disability 12 weeks of 100% paid Parental Leave Health Savings Account (HSA) Flexible Spending Accounts (FSA) Retirement savings plan Personal Paid Time Off Paid holidays and company-wide Wellness Day off Paid time off to volunteer at nonprofit organizations Pet friendly office environment Commuter Benefits Group Pet Insurance On the job training and skills development Employee Assistance Program (EAP) Interview Technology Notice: Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use. Text Messaging Notice: If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”