^ Level 2 - Desk Side Engineer 6439346

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Desk Side Engineer - Level 2 Responsibilities Perform work varying from phone/email support to project-based work. Respond to calls tickets and emails, troubleshooting reported issues in a helpdesk environment Answer tickets via phone, email, or chat and own resolution of all incidents requests to closure Troubleshoot, monitor, and maintain desktop hardware and support of business applications Responsible for new End user Onboarding Provide Network connectivity troubleshooting and control room support Maintain hardware inventory in designated site pantry inventory management tools Ship and receive assets Support remote workforce, troubleshoot and diagnose root cause of issues to resolution Basic Qualifications: Minimum of 3 years of experience working as a Deskside Support Specialist (hardware configuration & support) troubleshooting Windows OS, Active Directory, O365 Suite of Applications, and first call resolutions while being able to multitask hardware related issues, including enterprise printer support. Minimum of 3 years of experience in imaging workstations (desktops/laptops), providing VPN/VDI support, and performing Installs, Moves, Adds, & Changes. Minimum of 3 years of experience with inventory management of corporate assets High School Diploma or GED Preferred Qualifications: Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization Ability to lift 25 lbs Experience working with ServiceNow ticketing system Call center support experience Bachelors or Associates degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/25/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs Role Location Hourly Salary Range California $26.30 to $36.30 Colorado $26.30 to $36.30 Connecticut $26.30 to $36.30 District of Columbia $26.30 to $36.30 Illinois $26.30 to $36.30 Maine $26.30 to $36.30 Maryland $26.30 to $36.30 Massachusetts $26.30 to $36.30 Minnesota $26.30 to $36.30 New York $26.30 to $36.30 New Jersey $26.30 to $36.30 Ohio $26.30 to $36.30 Virginia $26.30 to $36.30 Washington $26.30 to $36.30 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   What We Believe   We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.   Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.  Read more here   Requesting An Accommodation   Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observanc