LEAD Software Engineer-Integration & Automation (HYBRID)

Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! HYBRID Qualified candidates must live within close proximity to a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment . HUB LOCATIONS: Tempe, AZ; Dunwoody, GA; Bloomington, IL; Richardson, TX SPONSORSHIP:  Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity. Grow Your Skills, Grow Your Potential Responsibilities About Our Team Our IT Support Engineering team is focused on transforming how enterprise technology support is delivered. We partner across product, engineering, operations, and support teams to build modern support experiences that are efficient, intuitive, and scalable. We combine software engineering, automation, AI, and user-centered design to improve how people access help—whether through live support, self-service, chat, voice, or mobile solutions. Our mission is to: Elevate the user experience  through data-informed, customer-centered support solutions Automate with intention  by balancing AI, self-service, and human interaction Deliver quality at every level  through reliable platforms, strong engineering practices, and continuous improvement If you’re excited about solving complex problems and shaping the future of enterprise technology support, we’d love to hear from you. Role Overview As a  Lead Software Engineer , you will help shape the future of enterprise IT support by leading delivery across a connected ecosystem of support platforms, including  ServiceNow, Amazon Connect, chatbot and virtual agent technologies, and mobile applications . This role goes beyond hands-on engineering. You will influence technical direction across internal teams and external delivery partners, helping align priorities, improve execution, and raise engineering standards across a broad portfolio of solutions and integrations. This is an exciting opportunity for someone who enjoys working at the intersection of  software engineering, product delivery, platform integration, AI-enabled automation, and technical leadership . Key Responsibilities Lead end-to-end delivery of enterprise support solutions, from ideation and proof of concept through deployment, support, and enhancement Drive technical design, code quality, and Agile/DevOps delivery practices across multiple platforms and teams Partner with architects, UX designers, product stakeholders, platform owners, and external partners to deliver integrated, user-centered solutions Influence engineering standards, technical direction, and delivery execution across cross-functional teams Oversee solution reliability, quality, observability, and operational support Mentor engineers and promote best practices in software development, collaboration, and continuous improvement Advance innovation in chatbot experiences, AI/Generative AI, workflow automation, and support platform modernization Platforms and Capabilities This role supports and enhances solutions across: ServiceNow  and IT service management capabilities Amazon Connect  voice and chat solutions Chatbots, virtual agents, portals, and conversational experiences Mobile support applications Monitoring and observability tools Microsoft collaboration and productivity platforms AI, predictive intelligence, and automation solutions Qualifications We Are Looking For Candidates With 5+ Years Of Experience: Proficiency in one or more modern programming languages such as  JavaScript, TypeScript, Java, or Python Experience with  ServiceNow , or strong web application development experience with the ability and willingness to learn the platform Experience building and supporting  APIs, integrations, and enterprise applications Strong troubleshooting skills and experience resolving complex technical issues Strong communication skills and the ability to collaborate effectively across technical and business teams Preferred Experience with  ServiceNow development , workflows, portals, or Virtual Agent Full-stack development experience with modern frameworks such as  React  or  Node.js Familiarity with  AWS, CI/CD, observability tools, and automation practices Understanding of  IT service management (ITSM)  and support operations Interest in applying  AI and Generative AI  to improve engineering and support experiences Why Join Us This role offers a unique opportunity to: Influence engineering across both internal teams and external delivery partners Help define the next generation of enterprise IT support experiences Work across a highly visible portfolio of platforms, products, and integrations Drive meaningful improvements in user experience, operational efficiency, and intelligent automation Our Benefits Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Potential starting salary range: $107,000 - $180,000-- based on skills, background, and experience.  ***High end of the range limited to applicants with significant relevant experience*** Potential yearly incentive pay up to 15% of base salary. At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family! Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus. Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductibl