Lead Service Officer (Commercial Construction Portfolio)

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary   Responsible for servicing assigned Construction portfolio consisting of a variety of products primarily for the Community Development Lending/Income Property Group/Institutional Real Estate Group/Healthcare Real Estate Line of Business. Primary draw functions are for non-owner occupied construction/interim loan servicing. Provide excellent communication with the lending staff and partners supported by the IPG/IRE/HC teams.  Client segment focus is local and regional private developers and some public companies. Independently manage all pre-closing review of construction documents and due diligence applicable to construction and risk management. Responsible for providing superior client service and expertise related to construction administration including draw processing, budgets, construction contractor documents, lien laws with ability to juggle multiple projects and levels of complexity. Strength and experience also required for loan system processing, problem solving and data integrity.  Essential Functions   Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Division  Responsible for all post-closing services for assigned portfolio of moderate to high complexity loans including single bank and leading to multi bank participations/syndications, less complex and leading to complex loan structures and construction projects.   Proven ability to prioritize and handle multiple tasks in a high-volume environment  Provides backup for all aspects of servicing for team members.  Provides expertise and assists RM and CLO in pre-closing process by review of project, budget, hard and soft cost requisition, equity component in sources and uses analysis, loan documents, and attending meetings  Assimilates and analyzes information necessary to establish moderately to highly complex loan and disbursement controls on bank systems, including project budgets and sources/uses of funds.  Establishes and maintains draw files including collateral release document preparation and monitoring, tenant rent roll verification, letter of credit issuance  Reviews moderately to highly complex draw request for completeness and integrity of AIA and supporting documentation  Analyzes budget and sources/uses of funds to identify exceptions or changes and conformity to standard monitoring requirements; involves third parties as required  Approves draws and prepares forms and data entry necessary to process disbursement  Identifies exceptions and obtains appropriate approvals as necessary  Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance, inspection, survey, permits, inventory controls, holdbacks, and lease-up requirements  Initiates financial and collateral transactions based on customer request or loan document provisions  Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, quarterly loan reviews, DDA/Cash management services, and payoff instruction  Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.  Maintains data integrity of system of record including posting of transactions, onboarding of new loans and collateral, processing modifications and amendments, and data information maintenance.  Clearly and immediately communicates problems/issues to Manager and/or RM  Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off-balance sheet transitions.  Provides expertise to RMs on system requirements and project status.  Proactively identifies and assists in resolving issues affecting client service and risk management  Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions  Active participation in and may lead projects as needed  Perform other duties as assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned at any time with or without notice.  Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.  Education   Bachelor's Degree or equivalent commercial loan experience Work Experience   3+ years of related commercial real estate experience, preferably in commercial construction lending Strong knowledge of construction and financing including commitment/loan structures, title/liens, documentation, and industry practices for draw processing and releases  Familiarity with multi-bank loan participations and syndications  Familiarity with commercial banking systems (LoanIQ, SalesForce, LaserPro, DocuSign, BOS)  Skills & Core Competencies   Commercial Lending Expertise : Understanding of commercial lending concepts, including loan documentation, closing processes, and risk management principles.  Problem Solving & Decision Making : Strong solution oriented mindset with the ability to analyze issues, apply judgment within guidelines, and make quality decisions under time constraints.  Client Focus & Service Excellence : Demonstrated commitment to delivering distinctive, personalized service to both internal and external clients while balancing client needs, risk, and organizational goals.  Accountability & Drive for Results : Takes ownership of work and outcomes, keeps commitments, learns from mistakes, and consistently delivers results within established timelines and expectations.  Planning, Organization & Attention to Detail : Highly effective organizational skills with the ability to manage multiple priorities in a high-vol