Lead Radiology Service Assistant

Lead Radiologist Service Assistant (RSA) Role Scope Acts in a supportive leadership role, not a replacement for the manager Focus on real-time operations and team support, especially during on-call periods Escalates staffing, HR, or high-level operational concerns to the RSA Manager Must maintain full-time hours as an RSA Key Responsibilities Serve as the primary point of contact during assigned shifts or on-call weeks, supporting RSA staff in real time Provide guidance on workflow questions, prioritization, and issue resolution Assist with maintaining smooth shift transitions and ensuring continuity of care Operational Oversight Monitor daily workflows, including worklists, call handling, and critical communications, to ensure standards are met Help identify and address delays, errors, or gaps in real time Escalate complex or high-risk issues to the RSA Manager when appropriate Team Support & Development Act as a mentor and resource for new and existing RSAs   Reinforce best practices, protocols, and service expectations Provide informal feedback to the manager on team performance, training needs, and workflow challenges Training & Onboarding Lead the onboarding and training of new RSAs, ensuring they are confident in workflows, systems, and communication standards Provide hands-on training, shadowing support, and real-time coaching during shifts Monitor progress and readiness, offering feedback and updates to the RSA Manager Reinforce best practices and ensure consistency with established protocols Communication & Coordination Support communication between radiologists, PAs, technologists, and referring providers during high-volume or after-hours periods Assist with coordinating urgent requests, on-call needs, and time-sensitive workflows Help ensure accurate documentation and proper handoff of unresolved tasks Administrative & Light Leadership Duties Assist with maintaining on-call sheets, contact lists, and shift documentation as needed Help review workflows or spot-check processes for quality and consistency Support implementation of updated protocols and operational changes