Lead Infrastructure Administrator

Creating a world where pets live longer, healthier lives, from their very first meal.   Learn more about our brands. We’re Looking For A(n): Lead Infrastructure Administrator Location: Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA) What You’ll Be Doing:  This role will oversee senior-level network management, endpoint management, server management, cloud services and platforms, disaster recovery, incident management and various vendor relationships. You will play a critical role in helping to build and orchestrate our technology environment so that it remains secure, scalable, and aligned with the needs of our growing consumer packaged goods organization. I nfrastructure Operations • Manage the day-to-day operations of the IT infrastructure, cloud services, networking, infrastructure, and other end-user computing environments. • Provide hands-on technical leadership, including expert-level system and software design, implementation, configuration, troubleshooting, and operational support as required. • Design, architect, manage, and support Microsoft 365, Entra, Intune, endpoint security, identity and access management, backup, disaster recovery, and business continuity. • Design, architect, manage, and support both physical and virtual servers and systems • Develop and continually improve incident response, patch management, and production infrastructure upgrades. • Help manage IT vendors, service providers, contracts, and service level agreements (SLAs). • Develop and continually improve employee onboarding and offboarding, endpoint deployment and management, and fleet-wide software installations and upgrades • Develop and continually improve technology and asset lifecycle management processes. • Monitor network, server, and endpoint performance and proactively identify opportunities to improve reliability, security, and operational efficiency. • Support ITGC and other regulatory, compliance, and security initiatives. Technical Support • Act as a Senior escalation point for networking, infrastructure, endpoint, SaaS and other advanced technical issues • Expert-level administration of lifecycle management (user and hardware onboarding, changes and offboarding) through HRIS and directory/IAM integrations. • Provide guidance, support, and training to your teammates to help drive continuous improvement • Provide expert-level remote support assistance for a variety of network, server, peripheral, cloud and remote infrastructure systems • Resolve complex infrastructure challenges without unnecessarily impacting production uptime Vendor, Asset & Infrastructure Management • Manage IT vendor relationships, procurement workflows, and invoice review in coordination with Finance. • Oversee hardware and software asset lifecycle from procurement through deployment, refresh, and decommission. • Maintain disaster recovery and backup readiness; help develop and implement BDRE strategy and systems. • Build and support routine patching and endpoint management hygiene across the fleet. Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.): Required: • 5-7+ years of progressive IT infrastructure design and administration experience with 2-3+ years in a leadership role. • Strong experience implementing and administering either Google Workspace, Microsoft 365, Azure, Entra ID, Intune, or other SaaS tools at scale • Expert-level understanding of advanced networking, cloud technologies, cybersecurity, and enterprise infrastructure. • Expert-level understanding of IT security fundamentals: MFA, principles of least-privilege access, RBAC, endpoint hygiene, phishing defense. • Expert-level understanding of physical plant network infrastructure, including but not limited to low-voltage networking, out-of-band management, environmental monitoring, and enterprise power management systems • Strong troubleshooting, analytical, and problem-solving skills. • Proficient with basic technical project management at a mid-size company or larger. Ability to manage multiple technical projects in a fast-paced, growing organization. • Excellent communication, customer service, and relationship-building abilities. • Provide on-site support for company office locations in El Segundo, North Hollywood, Burbank, and Chatsworth as required • Provide remote support for company manufacturing locations in Wisconsin and Nebraska • Maintain at least (1) week per month on-call and respond to occasional after-hours incidents as may be required. • Position requires driving to site locations and some domestic travel (25-30%) • Be in possession of a valid California driver's license, with a good driving record and 3 years of driving history. Preferred (Nice to Have): • Strong ability to create and maintain IT documentation, SOPs, and self-service knowledge resources for staff. • Solid understanding of Change Management processes and procedures • ITIL Foundation experience, certification and/or other demonstrated ITSM process discipline. • Proficient in the setup and administration of MDM, RMM, MDR, and other related tools • Basic familiarity with best practices for hardware and software security, PCI compliance, CCPA, GDPR, and sensitive data laws • Expert-level understanding of virtualization software including VMware, Hyper-V, HP Morpheus, or others • Experience providing “white glove” or executive-level IT support. Required Education: AA Degree or AS Degree  or Equivalent Required Experience : 5-7+ years of progressive hands-on technical experience in IT infrastructure, systems administration, network administration, cloud operations, or a related field, with 2–3+ years in a senior or technical leadership capacity with direct project and deadline driven responsibilities. Preferred Education : Bachelor's Degree Preferred Experience : 7+ years progressive of progressive hands-on technical experience in IT infrastructure, systems administration, netwo