Lead Fitness Coach - La Jolla

Overview Under the guidance of the Health and Wellness Director, the Lead Fitness Coach is responsible for onboarding fitness coaches to build positive relationships among members, participants, volunteers, and staff by actively greeting and providing excellent customer service. The Lead Fitness Coach will ensure a safe, effective wellness environment to enhance the physical, mental, and spiritual health of all participants and is responsible for leading by example, monitoring standards, and coaching and development. For information on Y Employee Perks, click on this link: Employee Benefits | YMCA of San Diego County (ymcasd.org) Schedule Saturday & Sunday: 9:00 AM to 3:00 PMWeekday Evenings Responsibilities Work to ensure that Fitness Coaches are consistently providing good customer service by implementing strong onboarding training, shadowing opportunities and timely refresher training  Maintain superior knowledge of branch and Association programs, services, and policies in order to deliver a transformational experience and increase future enrollment. Be available for questions and inquiries from staff, members and program participants   Monitor workout areas for potential hazards and properly record/track all maintenance issues  Implements operating plans to promote wellness orientations, group exercise classes, personal training and other programs to increase retention  Executes strategies to ensure that members and program participants connect with one another and with the YMCA  Fosters a climate of innovation and resolves problems to ensure member satisfaction. Handle member complaints and inquiries in a positive, courteous and expeditious manner  Keep areas organized and tidy to better service members (re- rack free weights, refill cleaning supplies when needed, etc.)  Be aware of and enforce fitness center (weight room) policies at all times  Keep workout equipment and area clean including wiping down the machines during shift as needed  Design and deliver equipment orientation programs that meet individual members needs according to the needs and goals of the participant  Provide basic information/instruction to participants regarding how to properly use the fitness equipment  Self-starter, detail-oriented, good organizational skills, and strong problem solving  Able to communicate clearly and positively, verbally and in writing  Must have the ability to work as a positive, enthusiastic team player and team leader  Requires excellent customer service skills with a friendly and positive attitude. Must demonstrate excellent communication and public relation skills  Working knowledge of UPACE orientation scheduling  Passionate commitment to the YMCA mission and communities we serve  Be knowledgeable and supportive of the YMCA Annual Support Campaign through sharing the YMCA’s fundraising efforts with the community, assisting in the recruitment of volunteers, articulating cases for support and processing donations according to Association guidelines  Provide tools and information to increase member knowledge of fitness as well as other programs provided through the YMCA (handouts, charts, brochures, etc.)  Other duties as assigned   Qualifications High school diploma or GED  Fitness background required  2+ years’ of experience as a Fitness Coach  Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications  CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:  American Red Cross  American Heart Association  American Safety & Health Institute  YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement. Pay Range USD $20.44 - USD $23.63 /Hr.