Lead - Cloud DevOps

Job Title - Cloud DevOps Lead – Specialist - ACS SONG Management Level: Level 9 - Specialist Location: Kochi Must-have skills: Cloud operations leadership; installation, configuration and management of Linux systems; public cloud administration; incident and problem management Good-to-have skills: Terraform/CloudFormation, Docker/Kubernetes, monitoring and observability tools, scripting/automation, AI adoption and AI-assisted operations, JIRA/Confluence Experience: 5–8 years of relevant experience, including at least 2 years in a technical leadership or team-lead role Educational Qualification: Graduation Job Summary As a Cloud DevOps Lead, you will provide technical leadership for an e-commerce platform running across on-premises and cloud infrastructure. You will own platform reliability, operational readiness, and technical delivery; lead the resolution of complex incidents and problems; govern production changes; and drive automation, observability, security, performance, and cost improvements. You will guide engineers, coordinate with application, infrastructure, security, and business stakeholders, and act as a trusted, client-facing technical advisor by identifying improvement opportunities and presenting clear, value-focused proposals that strengthen reliability, efficiency, security, and cost effectiveness. Roles and Responsibilities Lead day-to-day cloud operations and provide technical direction, task prioritization, coaching, and escalation support to the operations team. Build trusted client relationships through regular technical discussions, service reviews, and advisory sessions; understand business priorities and translate them into practical cloud and operational improvement opportunities. Develop and present evidence-based technical improvement proposals, including the current-state assessment, recommended solution, expected business and operational benefits, risks, effort, cost considerations, and implementation roadmap; incorporate client feedback and support decisions through execution. Own platform availability, reliability, performance, capacity, security, and operational readiness across on-premises and public-cloud environments. Lead major incident response, coordinate technical recovery, communicate status to stakeholders, and ensure timely root-cause analysis and preventive actions. Govern problem, change, release, service-request, and configuration-management activities in line with service-level agreements and operational controls. Review system architecture, deployment designs, operational procedures, and technical changes to ensure scalability, resilience, supportability, and compliance. Define and improve monitoring, alerting, logging, dashboards, runbooks, and service health indicators to enable proactive issue detection and resolution. Drive automation of provisioning, deployment, maintenance, recovery, and routine support activities using infrastructure-as-code and scripting practices. Analyze operational trends, recurring incidents, capacity risks, and service metrics; maintain an improvement backlog and track actions to closure. Partner with application, DevOps, cloud, network, database, security, and vendor teams to resolve cross-platform issues and deliver technical improvements. Maintain technical documentation, knowledge articles, disaster-recovery procedures, and audit evidence; conduct knowledge-sharing and readiness reviews. Support effort estimation, technical planning, resource coordination, and stakeholder reporting for operational and transformation initiatives. Participate in the on-call rotation and ensure effective shift handovers, escalation paths, and operational coverage. Professional and Technical Skills 5–8 years of experience in cloud or infrastructure operations, including hands-on technical leadership of production support teams. Expertise in installing, configuring, patching, troubleshooting, and administering Linux and Windows systems. Strong experience operating services on AWS, Microsoft Azure, or Google Cloud Platform, including compute, network, storage, identity, backup, and monitoring services. Strong knowledge of high availability, disaster recovery, capacity planning, performance tuning, security hardening, access controls, and cloud cost optimization. Hands-on experience with monitoring and observability platforms such as Prometheus, Grafana, Zabbix, CloudWatch, Azure Monitor, or equivalent tools. Experience administering and troubleshooting Java application servers such as JBoss, WebLogic, or Tomcat, including application, system, and garbage-collection log analysis. Practical experience with infrastructure-as-code and automation using Terraform, CloudFormation, Ansible, Python, PowerShell, Bash, or equivalent technologies. Working knowledge of containers and orchestration platforms such as Docker, Kubernetes, or OpenShift. Experience with logging and messaging platforms such as Elasticsearch/Logstash/Kibana and Kafka. Good working knowledge of relational and NoSQL databases, including MySQL, Oracle, PostgreSQL, DynamoDB, MongoDB, Cassandra, or Redis. Strong understanding of IT service-management practices covering incident, problem, change, release, configuration, knowledge, and service-level management. Demonstrated ability to lead troubleshooting, make sound technical decisions under pressure, mentor engineers, conduct technical reviews, and manage escalations. Demonstrated client-facing consulting skills, including requirements discovery, facilitation of technical workshops and service reviews, management of expectations, and confident presentation of technical improvement proposals to client stakeholders. Excellent written and verbal communication skills, with the ability to translate technical issues, risks, and recommendations for business and technical stakeholders. Experience developing automation solutions that improve operational efficiency, quality, and consiste