Lead Analytics & Visual Operation Engineer

Overview Lead Analytics & Visual Operation Engineer Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!   Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.  The  Lead Analytics & Visualization Operations Engineer  is responsible for leading the design, development, and sustainment of operational analytics dashboards and websites that provide mission-critical insights for NGA executives and leadership. This role ensures the operational continuity and effectiveness of visualization solutions, enabling data-driven decision-making across the organization. As a Lead member of the team, this individual will supervise a small, growing team while also performing hands-on development, maintenance, and analysis of data visualization solutions. The ideal candidate is a proactive problem-solver with deep expertise in analytics, visualization technologies, and IT service operations. Responsibilities Supervise and mentor junior team members, providing guidance on analytics, visualization, and operations support. Oversee workload distribution, ensuring timely project completion and operational support. Serve as the primary point of contact for stakeholders, ensuring high-quality service delivery. Collect, condition, and analyze data to identify patterns, trends, and actionable insights. Utilize advanced analytics tools to provide real-time, meaningful visualizations for IT service and operations management. Ensure the accuracy and integration of data sources, maintaining high-quality outputs for leadership decision-making. Oversee the sustainment and management of Application Programming Interfaces (APIs) and data content sources. Troubleshoot and resolve technical issues related to operational analytics dashboards and websites. Implement best practices for data security, governance, and compliance within visualization tools. Provide superior customer service to internal stakeholders, ensuring visualization solutions meet mission needs. Collaborate with cross-functional teams to refine analytics and visualization capabilities. Develop user documentation and training materials to enhance the adoption and usability of analytics tools. Supervisory Responsibilities Other duties as assigned Qualifications High School Diploma with GED equivalent, 10+ years of relevant experience OR: Associate’s degree and 6+ years’ experience OR: Bachelor’s Degree and 4+ years’ experience Relevant experience in the following: Analytics Visual Operations Data Collection Experience in the Intelligence Community TS/SCI clearance with the ability to obtain CI poly Successfully pass background and drug screening Preferred Qualifications: Experience leading or mentoring technical teams supporting enterprise analytics, data visualization, or IT operations. Experience developing operational dashboards using tools such as Grafana, Power BI, Tableau, Kibana, or similar analytics and visualization platforms. Proficiency with SQL, Python, PowerShell, or similar scripting languages to automate data collection, analysis, and reporting. Experience supporting the National Geospatial-Intelligence Agency (NGA), Department of Defense (DoD), or other Intelligence Community (IC) organizations. Knowledge, Skills, and Abilities: Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. Excellent skills in Microsoft Word, Excel, and other Office applications Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues. Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it How you’ll grow    At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.   We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.   Benefits    At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.   Learn more about what working at Chenega MIOS can mean for you.   Chenega MIOS’s culture    Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, cen