Lead Analyst, Reporting and Insights

Lead Analyst, Reporting and Insights   College Board – O perations – Customer Engagement and Experience Location:     This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.   Role Type :   This is a full-time position   About the Opportunity      As the Lead Analyst, Reporting and Insights , you are an individual contributor focused on hands-on dashboard building and analysis,   leveraging strong Tableau s kills and thoughtful insights to support executive’s understanding of our customer engagement ecosystem. You are skilled at building dashboards that executives and non-technical audiences can actually use and understand, enabling them to make strategic operational and business decisions. You’ll present insights to Director- and VP-level leaders, draft and produce the narrative for Business Reviews, and use strong data interpretation skills to surface important insights. In short, your analysis and visualizations will help our leaders across several products, ( including AP, College Readiness Assessments, Financial Aid and more) answer the questions: “What’s driving performance? Where are we off track? What will most improve our customer experience? What outcomes could we improve?” Success in this role means that CEE leaders can rely on your insights to take clear, timely actions that lead directly to improved outcomes.     About the Team     The Operations Division at College Board is focused on leading the organization’s transformation to support delivery of digital assessments. The division aims to provide strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually. The Customer Engagement & Experience (CEE) department is a combination of teams that support our key constituents: students, parents, educators, and our state partners that represent approximately two million contacts per year. This integrated team serves as the organization’s ‘front line’ and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.   In this role, you will:    Build and Scale Reporting Tools in the Operations Business   Build efficient, scalable reporting tools and systems that significantly reduce manual reporting efforts   Standardize key metrics so leaders operate from a shared understanding of performance and success    Design dashboards and reporting that provide real-time clarity into performance across programs, channels, and teams    Ensure reporting tools (e.g., Tableau, Salesforce, AWS, vendor platforms) are used consistently to enable faster, better decision-making   Dashboard Design, Data Visualization, and Reporting Execution   Using Tableau, Salesforce, AWS, vendor platforms, and other necessary tools, translate complex operational datasets into dashboards and visualizations with clear, actionable insights that drive measurable improvements in customer experience, efficiency, and team performance   Identify and correct data quality/structural issues in large, real-world operational datasets before analysis begins   Identify root causes of performance gaps (e.g., call drivers, volume spikes, resolution inefficiencies) and recommend specific actions to address them    Serve as the go-to resource for translating data into business-relevant insights and recommendations, fielding requests from across the team and via intake   Proactively identify opportunities to use data to improve performance and influence priorities   Shift reporting from retrospective summaries to forward-looking insights that influence decisions and outcomes   Enable Leadership to Make High-Quality Business Decisions    Create and prepare the insight layer for Business Reviews with senior leadership, ensuring they focus on what matters most, highlight risks and tradeoffs, and drive clear decisions and follow-up actions    Comfortable surfacing risks or concerns with senior leaders, and setting clear expectations on scope and timeline when priorities conflict.   Through strong reports and visualizations, equip leaders to quickly understand performance, what is driving it, and what actions will have the greatest impact   Proactively surface trends and emerging risks before they impact performance    Partner cross-functionally with Technology, Operations, and Program teams to improve data quality and accessibility, and identify new opportunities to use data to drive performance   About You     To qualify for this role, you must have:   A bachelor’s degree and 3+ years’ experience with tools such as Tableau, AWS, Python, SQL, and Salesforce   Strong working knowledge of Tableau (dashboard design, calculated fields, visualizations) combined with the technical ability to connect to and integrate backend data sources (SQL databases, APIs, data warehouses, etc.) for reporting and analytics.   Advanced skills in Excel (e.g., complex formulas, pivot tables, etc.) and strong data visualization capabilities   Commitment to continuous improvement and learning, remaining current on reporting and analysis tools and systems   Proven ability to work with large datasets and translate them into actionable insights    Strong consultative, analytical, planning, and organizational skills    A hands-on, execution-oriented mindset with a bias toward impact    Strong prioritization skills, with an ability to rearrange and organize workflows for emerging requests   An ease working in undefined situations and evidence of creating clarity and path forward   An authentic commitment to College Board’s mission for expanding career opportunities for young people   The ability to travel 4-6 times a