LACC Operations Manager

POSITION: Operations Manager DEPARTMENT: Operations REPORTS TO: Building Superintendent FLSA STATUS: Salaried/Exempt Base Salary Range: $95-105,000 LEGENDS GLOBAL brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. T he world leader in venue management and live event production, oversees 450+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! Los Angeles Convention Center located in the heart of vibrant downtown LA, the Los Angeles Convention Center is a leading venue for conventions, trade shows, and exhibitions. The center is committed to delivering excellent service and exceeding expectations for clients and guests at every event. Job Summary The Operations Manager manages building engineering and maintenance at the Los Angeles Convention Center under the direction of the Building Superintendent. The position manages the following unions: Building Operating Engineers, Mechanics, Electricians, Plumbers, Carpenters, Painters, and Utility Workers to carry out preventive maintenance and related building work under the direction of the Building Superintendent. This position requires hands-on experience with building engineering and combines personnel management with technical troubleshooting support. The Operations Manager owns the preventive and predictive maintenance program, directs daily work through MicroMain, and coordinates engineering and trades coverage so building systems operate safely and reliably during events and daily operations. Key Job Factors 1.      Level of accountability:      Generally independent with occasional oversight                     2.      Level of decision making:   Primarily routine tasks 3.      Has contact with:               Inside / Outside company; Occasionally w/executives 4.      Supervision:                       Direct supervision/management of employee(s)                                                    # of direct reports: N/A 5.      Physical Requirements:     Frequent standing or walking 6.      Travel Percentage (%):       10% Essential Duties The following duties describe the principal responsibilities of the position. Time allocations are approximate and total 100%; priorities vary with events, maintenance needs, and emergencies. 1 Staff leadership and union workforce management 20 percent (Daily) Supervise, coach, train, and develop Building Engineers and assigned maintenance trades. Establish clear expectations for safety, work quality, productivity, communication, and completion of assigned tasks. Conduct daily tailgate meetings to review hazards, staffing, priorities, and event requirements. Manage schedules, overtime assignments, attendance, performance evaluations, coaching, progressive discipline, training, and promotion processes within delegated authority. Recommend hiring and termination actions to the Building Superintendent and coordinate personnel matters with Human Resources. Apply collective bargaining agreements, seniority provisions, overtime procedures, trade jurisdiction, and union work rules when assigning and supervising work. Maintain fair, consistent accountability and productive working relationships with team members and union representatives. 2 Preventive and predictive maintenance and MicroMain 25 percent (Daily) Develop, manage, and improve the preventive and predictive maintenance program. Establish equipment-specific tasks and frequencies using manufacturer guidance, equipment condition, operating history, and applicable requirements. Plan shutdowns, staffing, tools, parts, and contractor support before work begins. Own MicroMain work-order prioritization, scheduling, data quality, backlog management, labor-hour tracking, and completion reporting. Maintain equipment inventories and histories, asset records, inspection results, service documentation, and corrective-action records. Verify the quality of completed work through field inspections and follow-up. Monitor PM compliance, overdue and critical work orders, repeat failures, labor utilization, and equipment downtime. Provide daily and weekly status reports to the Building Superintendent and recommend actions to resolve recurring problems. Maintain critical spare parts and provide lifecycle, repair-versus-replacement, and capital-planning recommendations. 3 Building systems and troubleshooting 15 percent (Daily) Oversee HVAC systems and chillers, boilers, cooling towers, building automation and management systems (BAS/BMS), electrical distribution, generators and automatic transfer switches (ATS), plumbing, domestic water, pumps, compressed air, fire/life-safety interfaces, and central plant equipment. Coordinate elevator and escalator service with qualified vendors. Provide technical direction and troubleshooting support during complex failures and emergencies. Review system performance, investigate causes of equipment problems, and confirm repairs restore safe operation. Work alongside engineers when needed and within qualifications, authorized procedures, and applicable union work rules. 4 Event engineering coordination 10 percent (Weekly) Review event requirements and participate in pre-event, WERM, Operations, and other assigned meetings. Schedule engineering coverage, coordinate temperature and utility needs, and plan maintenance around event activity. Communicate with Event Management before, during, and after events; respond promptly to building issues affecting clients, attendees