Laboratory Operations Manager, Jamaica Plain

Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Starting salary for this role is $94, 889 with a midpoint range of $119, 849. Pay is based on experience, education, and certifications, plus additional differentials, premiums, and incentives where applicable. Job Summary Mass General Brigham (MGB) Enterprise Pathology is a major strategic integrated service with several system-wide initiatives that will create synergies and efficiencies across MGB laboratory locations, including all AMC, specialty and community sites. Enterprise Pathology will ensure the efficient and effective delivery of laboratory testing across MGB hospitals and advance strategic collaborations in clinical excellence, quality, access and cost efficiency. Reporting to the Hospital Laboratory Administrative Director, and in close collaboration with the CLIA Laboratory Director, the Operations Manager is responsible for the daily operational oversight of the clinical departments of the laboratory. This includes appropriate staffing, training, and efficient workflows. The Operations Manager will monitor and follow up on safety reports, as well as oversee quality, safety, and compliance programs that align with Enterprise models. The Operations Manager will oversee section managers and/or supervisors to support supply chain, people management/human resources, compliance, emergency planning, and financial success. This may include performance benchmarking, student placement, and ensuring that both hospital departments and outpatient clients are provided with excellent services. The position participates in MGB Pathology and local hospital committees as assigned. The role requires strong management skills and a collaborative approach to working with leaders locally and within the system. This is an on-site role. Essential Functions (Key Roles & Responsibilities: Works in conjunction with the Chief/Chair, Administrative Director, and the MGB Pathology Compliance team to ensure adherence to all CAP, TJC, CLIA, CLSI (NCCLS), FDA, and DPH standards. With the Chief/Chair leads external and self-inspections. Provides direct oversight, including performance evaluations and leadership development, operations meetings, for all technical department supervisory staff and support supervisory staff. Serves as interim section leader as required. Supports employee engagement and partners on people management/human resources within a culture of respect. Provides direct oversight of the educational program within the laboratory, including continuing education activities, proficiency testing, and development of programs to ensure timely and reliable education of technical and non-technical staff and students. Collaborates with hospital departments, providers, and outpatient sites to provide efficient and accurate test results. Researches safety reports and responds with follow-up and improvement initiatives as needed. Works with the Administrative Director to identify priorities for capital and system testing alignment. Creates budgets and monitors variance for fiscal responsibility. Explores benchmarking and process improvement to reduce costs and improve services. Represents the hospital laboratory on any committees, work groups, and initiatives as delegated. Performs other duties as assigned Complies with all policies and standards Qualifications Education Bachelor's Degree Medical Laboratory Science required or Bachelor's Degree Chemistry required or Bachelor's Degree Biology required Licenses and Credentials Medical Technologist (ASCP) [MLT, MT, MLA, Histologists] - American Society for Clinical Pathology Board of Certification (ASCP-BOC) required Experience People Management Experience 3-5 years required Clinical Laboratory Experience 5-7 years required Knowledge, Skills and Abilities - Ability to lead teams and drive change via the execution of system vision and priorities. - Exceptional organizational skills with the ability to multitask and manage competing priorities, with excellent follow-through and a proactive approach. - Strong communication skills, both written and verbal. - Superb interpersonal skills and ability to work independently and collaboratively as required. - Experience in identifying, hiring and developing leaders to position them for personal growth and organizational success. - Strong analytical and financial management skills; ability to identify cost trends and causes; experience in developing and evaluating performance metrics. Additional Job Details (if applicable) Remote Type Onsite Work Location 1153 Centre Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $82,430.40 - $119,849.60/Annual Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed