Key Accounts Credit Collection Specialist

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others.    We are looking for our next Key Accounts Credit Collection Specialist , where you will be responsible for collecting and driving National Account KPIs, National Account billing processes, and establishing processes and controls over the National Account contract and collection process. This role will support the entire country and therefore will operate on a remote basis. We welcome and encourage applicants residing anywhere in the United States. RESPONSIBILITIES Responsible for conducting monthly Accounts Receivable reviews for each National Account (present to RCCM/Region Controller/NAM), and take a leadership role to drive, actively (directly) collect and support collection activities. Collaborate with the National Account Manager to understand the current account state, past due items, and the root cause of non-payment, and develop and follow up on agreed-upon actions to resolve (which actions NACCS will take, and which actions NAM will take). Responsible for overseeing monthly revenue recognition to ensure National Accounts are billed according to the established release criteria (Work order in place, Purchase order, certified payroll, properly funded, time ticket, etc.) and partner with SSC Billers/Supervisor to ensure the account is being billed according to established criteria, and monthly NQR backlogs and Maintenance billing blocks are minimized. Utilize HighRadius as the system of record for collection activities by actively managing assigned worklists on a daily basis and documenting all collection efforts, customer communications, payment commitments, disputes, escalations, and account notes in a timely and accurate manner to support effective account management, compliance, and reporting requirements. Prepare and validate supporting documentation for customer account write-off requests, including research, account analysis, approvals, and required backup documentation. Submit complete write-off packages to the appropriate Cash Application department for processing and maintain records of all submitted requests. Review, validate, and compile supporting documentation for vendor invoices, ensuring accuracy of coding, appropriate approvals, and alignment with company policies. Submit completed invoice packages to the appropriate Accounts Payable department for processing. Prepare and distribute the Monthly Collections Dashboard Report, Monthly Key Account Aging, Spares Aging, including key performance indicators (KPIs), aging trends, write-off activity, collection performance, cash collections, and other metrics required by management. Responsible for understanding and driving third-party billing submittal and billing processes for National Accounts and developing core competency with key 3rd party systems (Service Channel, Arriba, Verisae, PayModeX, OB10(Government), etc.).  Develop monthly controls to ensure monthly invoicing is being submitted to 3rd party websites prior to the contractual deadline, customer notes are updated in SAP (for Branch reference) and follow-up is occurring to ensure billing is processed and payment will follow. Responsible for ensuring proper application of National Account payments and performing account reconciliations to properly identify legitimate over/underpayments and take the necessary action to resolve them. Responsible for streamlining and ensuring Yearly National Account escalation occurs according to contractual terms (Maintenance and Billing rates).  Responsibility to assist with managing, directing, and maintaining a professional National Account collection infrastructure in accordance with KONE goals, policies, and procedures for receivables, payment terms, retention management, asset protection management, and process integrity. Responsible for evaluation and interaction with 3rd party collections, bankruptcy, bonding, liens, internal legal department, and external attorneys. Assure the creditworthiness of potential new NA customers (pre-tender) using D&B reporting and past payment history for existing/recent customers. Other duties as assigned. The ideal candidate for this position must possess excellent interpersonal skills to effectively engage with individuals at all levels, including management, administrative staff, and KONE customers. Additionally, a strong ability to read and comprehend contracts is essential. The role requires a proactive, hands-on approach to problem-solving, emphasizing practical solutions and active involvement in addressing challenges. Demonstrated leadership and teamwork abilities are essential, accompanied by strong managerial skills to handle multiple assignments efficiently. Exceptional customer service, both internally and externally, is expected, coupled with excellent organizational and prioritization skills. Proficiency in SAP, Microsoft Access (Credit Strategies), and Microsoft Excel is required, with demonstrated experience in these platforms. DESIRABLE QUALIFICATIONS Bachelor's degree in Finance, Accounting, Business Administration, or related field, or equivalent work experience. Minimum of 3 years of experience in credit, collections, accounts receivable, or related financial functions. Strong analytical and problem-solving skills. Excellent communication and negotiation abilities. Proficiency with Microsoft Office, particularly Exce