IT & Workplace Operations Lead

Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production. About the Role This is a hands-on role with a broad mandate. You’ll own the day-to-day technology experience for Formicans: computers, accounts, applications, permissions, onboarding and offboarding, endpoint management, IT support, office technology, and our relationship with our outside IT partner. You'll also help own the day-to-day experience of our Bolingbrook office and warehouse, making sure the space is organized, stocked, functional, and a great place to work. If the Wi-Fi is down, someone's badge doesn't work, a conference room isn't connecting, the TV needs to be ready for All Hands, a new hire needs a laptop, or the office is running low on something, you're the person who makes sure it gets handled. You aren't expected to personally pull every cable, install every camera, or perform every repair. You are expected to own the outcome. You don't need to know every system we use on Day 1. We'd rather hire someone with strong technical fundamentals, exceptional resourcefulness, and an ability to learn quickly. Over time, we expect you to become an expert in Formic's technology environment. You do need to be highly capable at using AI to extend what you can do. We want someone who is genuinely excited about technology and constantly asks: Why are we doing this manually? Can I automate it? Can I make this better? AI and automation are a meaningful part of this job, not a side project. We mean more than using ChatGPT to write emails. We want someone excited about connecting AI to actual systems and workflows, building things, experimenting with new tools, and finding better ways for Formic to work. The goal is simple: technology and the workplace become things the company rarely has to think about because they simply work. In this role you will: Own Employee IT Be the internal owner for day-to-day IT support and troubleshoot issues across Mac and Windows devices, applications, accounts, authentication, peripherals, and connectivity. Own employee onboarding and offboarding, including computers, accounts, applications, permissions, physical access, equipment recovery, and secure access removal. Administer our device fleet, including MDM/RMM, patching, encryption, endpoint protection, software deployment, remote management, and remote lock/wipe. Maintain an accurate hardware inventory and manage purchasing, receiving, configuration, repairs, replacements, shipping, returns, and lifecycle planning. Administer systems such as Google Workspace, Slack, Notion, 1Password, Microsoft 365, Apple Business Manager, VPN, and other SaaS applications. Manage accounts, groups, permissions, licenses, MFA, SSO, and application access. Maintain useful documentation of our systems, configurations, processes, vendors, and administrative access. Own our Office Technology Own internet, Wi-Fi, networking, conference rooms, TVs and displays, AV equipment, printers, shared devices, and other workplace technology. Own door and badge access, security cameras, and other physical-security technology, partnering with People, Facilities, and outside specialists where needed. Make sure conference rooms and shared technology are ready to use, including setting up and testing AV, TVs, cameras, microphones, and presentations for All Hands, customer visits, investor meetings, and company events. Troubleshoot onsite issues and coordinate ISPs, network engineers, low-voltage contractors, security vendors, and other specialists when needed. Support office moves, expansions, installations, and other technology projects. Keep IT equipment, spares, cables, adapters, network closets, and technology storage organized and ready to use. Own the Bolingbrook Workplace Experience Serve as the day-to-day point of contact for workplace needs and help keep our Bolingbrook office and warehouse running smoothly. Own relationships with workplace vendors, including cleaning, snacks and beverages, office services, maintenance, and other third-party providers. Keep office, kitchen, and shared supplies appropriately stocked and organized, using vendors and automated ordering wherever practical. Notice when something in the workplace isn't working, needs attention, or could be better, and take ownership of getting it resolved. Coordinate repairs and maintenance with our landlord, property management team, Facilities, or outside vendors. Help keep shared spaces, storage areas, meeting rooms, and workspaces organized and functional. Support onsite meetings, visitors, company events, and other moments when the office needs to be ready. Coordinate office moves, furniture and workspace changes, deliveries, installations, and other workplace projects. Look for ways to automate and simplify workplace operations, from inventory and ordering to vendor management and employee requests. Automate Relentlessly Use AI as a force multiplier in your own work and actively experiment with new tools. Find repetitive work