IT Support Specialist – Mac & M365 Environment

Location: Huntington Beach, CA Department: IT Support / End-User Services Work Type: On-site, 5 days per week Working Hours: 8:30 AM – 5:30 PM Pay Rate: $6,000/month Contract: 6-month minimum; extension available We are seeking a proactive and detail-oriented IT Support Specialist with strong hands-on experience supporting MacBook and macOS devices in a corporate Microsoft 365 environment . The ideal candidate will have experience with MacBook deployment, troubleshooting, device management, and end-user support. Familiarity with Jamf or other MDM solutions is preferred. This role will support day-to-day end-user computing needs while maintaining device security, asset management, and a seamless user experience. - Provide tier 1 support for macOS devices, ensuring optimal performance and minimal downtime.- Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools. - Mostly provide MacBook device installation and/or uninstallation services - Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. - Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center. - Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary. - Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software. - Document support processes, maintain asset inventory, and ensure compliance with company IT policies. - Collaborate with the broader IT team on projects and initiatives that impact end-user computing. - Maintain accurate IT asset inventory , including tracking, assignment, recovery, and lifecycle management of devices. 2+ years of hands-on IT Helpdesk / Desktop Support / IT Support experience. Strong hands-on experience with macOS and MacBook devices . Experience with Kandji, Jamf, Intune, or other MDM platforms . Experience deploying, configuring, and managing MacBook devices. Working knowledge of Microsoft 365 applications and administration. Experience with Azure AD / Microsoft Entra ID and Microsoft 365 user/license management. Experience with employee onboarding/offboarding and hardware lifecycle management . Strong troubleshooting and problem-solving skills. Experience with IT asset management and inventory tracking . Strong communication and customer service skills. Preferred Qualifications Experience supporting Kandji specifically. Experience with Jamf Pro or Microsoft Intune . Experience with Exchange Online, SharePoint, OneDrive, and Teams administration. Familiarity with endpoint security and compliance management. Experience in a corporate or enterprise IT environment. Basic understanding of Windows environments and cross-platform end-user support. All your information will be kept confidential according to EEO guidelines.