IT Services & Support Technician

Job titl e :    IT Services & Support Technician   Location:   Dallas, Texas     Schedule:   onsite     Reports to:   IT Service Delivery Manager   Hempel , founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings,   infrastructure   and other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency.   Through   our brands Hempel,   Neogard , Crown Paints,   Wattyl   and Farrow & Ball, we   provide solutions for   the Marine, Energy, Infrastructure and Decorative industries.   Customer‑focused Onsite IT Support Technician with 3 to 5 years of proven skills and hands‑on experience supporting Microsoft enterprise environments. This role is ideal for someone who thrives in a fast‑paced setting, enjoys solving technical challenges, and takes pride in delivering excellent end‑user support. Essential   Responsibilities :   End‑User Support   Provide onsite technical   assistance   for laptops, desktops, mobile devices, and peripherals   Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures   Technical support   on   RF scanners,   label   and network printers.   Support end users with software installations, configuration, and general IT inquiries   Microsoft Infrastructure Support   Manage and   maintain   Active Directory   user accounts, groups, and permissions   Support   Entra ID (Azure AD)   identity management tasks   Assist with   Intune Company Portal   device enrollment, compliance, and application deployment   Perform basic administration of   Exchange Server   and   Microsoft 365   mailboxes, distribution lists, and policies   Networking & Systems   Troubleshoot basic networking issues (LAN/WAN, Wi‑Fi, DNS, DHCP)   Collaborate with network teams to escalate and resolve connectivity problems   Support VPN access and remote connectivity tools   Hardware & Peripheral Support   Diagnose and repair issues with laptops, desktops, printers, and other office equipment   Perform hardware upgrades, imaging, and device lifecycle management   Maintain inventory of IT equipment and   assist   with asset tracking   Minimum Qualifications :   3–5 years of experience in an IT support or helpdesk technician role   Strong working knowledge of   Active Directory ,   Entra ID ,   Intune ,   Exchange Server , and   Microsoft 365 administration   Familiarity with networking fundamentals and troubleshooting   Hands‑on experience supporting hardware (printers, laptops, desktops)   Excellent communication, customer service, and problem‑solving skills   Ability to work independently and manage multiple priorities   Preferred Skills (but not   required )   Experience with ticketing systems (ServiceNow, Jira, etc.)   Basic PowerShell knowledge   CompTIA A+, Network+, or Microsoft certifications   What is in it for you?   Medical, dental and vision insurance coverage options that begin on your first day of employment    Flexible HSA and FSA options to manage healthcare and dependent care expenses   12 paid holidays   15 vacation days to start    6 personal days   Paid leave for jury duty and bereavement   401(k) plan options with immediate company match and full vesting from day one   Basic life insurance, short-term and long-term disability coverage for the unexpected    Enjoy   16 weeks   of fully paid maternity leave or 4 weeks of paid   paternity leave , supporting you during life’s most important moments.   A strong flexibility policy making you thrive both in your job and privately   Applicants must be legally authorized to work in the United States. Direct applicants only; we are not engaging with outside recruitment agencies.   Application due 2026-10-15 Seniority Level Associate Job Functions Information Technology, Other Industry Chemicals At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.   We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.   At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.