IT Service Desk Analyst

To be a family that uses our collective superpowers to do significant good. Join our Phoenix team as an IT Service Desk Analyst and be the friendly, solutions-focused first point of contact employees can count on when technology gets in the way. You’ll combine technical troubleshooting with strong communication and customer service skills to resolve issues, keep teams productive, and create a positive support experience. This is a great opportunity for someone who enjoys solving problems, helping others, and making an everyday impact across the organization. Pay Range: $24.00 - $28.00/ Hourly Work Authorization  At this time, we do not offer employment visa sponsorship for this role. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.    What you will do? Monitor and manage IT support tickets, ensuring issues are prioritized, documented, and resolved on time Troubleshoot hardware, software, and system issues for end users Provide support in person, remotely, by phone, or through chat Partner with IT teams to resolve more complex technical issues Communicate solutions clearly and help users understand how to resolve common issues Support employee onboarding, access changes, and account updates Set up and configure laptops, desktops, printers, scanners, and other equipment Stay current on software, hardware, and system updates Perform routine maintenance on company-issued equipment Maintain and update IT documentation and support resources What you bring to the table! Familiarity with Windows hardware/software and Office 365 environments Strong analytical and problem-solving skills Ability to multi-task with high attention to detail Excellent communication and customer service skills for troubleshooting and issue resolution Why do you want to work with us? Stay Healthy:  World-class and affordable insurance plans ensure you and your family stay healthy Secure Your Future:  401(k) match program   where you are vested from day-one Invest in Your Education:  Tuition assistance   empowers you to further your education and career Employee Assistance Program (EAP) and other incentives : Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more Enjoy Work-Life-Harmony : Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies Do Significant Good:  Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups Provide Additional Financial Security:  Company-funded and voluntary AD&D Life Insurance   for you and your loved ones If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness Equal Opportunity Employer At  Master Electronics , we thrive in a  fast-paced, entrepreneurial environmen t where flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential. Headquartered in sunny Phoenix, AZ, we’re a  leading global authorized distributor of electronic components , and have been proudly family-owned for over 50 years.  What’s our secret? It’s simple:  strong relationships, responsive service, and genuine added value . These principles have fueled our growth, allowing us to serve  hundreds of thousands of customers  in close partnership with  world-class suppliers  across the globe.  We’re also deeply committed to building a workplace where everyone feels  respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees.  We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.  We  provide reasonable accommodations  in compliance with the  ADA  and other applicable laws, and we  strictly prohibit harassment  of any kind.  This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.