IT Operations Manager

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Administration Job Qualifications: Skills: Communication, Information Technology Operations, Services Management Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Job Description: IT Operations Manager Position Summary The IT Operations Manager provides strategic and operational leadership for enterprise technology services supporting mission-critical programs, grants management, volunteer service initiatives, disaster response activities, and agency business operations. This role oversees day-to-day IT operations while serving as a senior technical advisor responsible for cloud infrastructure, enterprise applications, cybersecurity coordination, change management, operational governance, and modernization initiatives. The position requires a blend of leadership, technical expertise, project management, and stakeholder engagement to ensure secure, reliable, and compliant technology services. Key Responsibilities IT Operations Leadership Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support. Establish operational priorities, resource allocations, and service delivery expectations. Lead operational reviews and status meetings while monitoring project and program performance. Ensure operational activities align with strategic goals and mission requirements. Serve as escalation point for operational issues, outages, and service disruptions. Cloud and Infrastructure Management Provide leadership for Microsoft Azure and cloud modernization initiatives. Oversee cloud infrastructure deployments, networking, platform services, storage, databases, and identity services. Coordinate environment provisioning, production releases, and operational readiness reviews. Ensure solutions comply with federal security and architecture requirements. Enterprise Applications and Business Systems Support operational management of enterprise applications including: ServiceNow Azure DevOps Microsoft 365 Custom mission support applications Review application onboarding requests and operational impacts. Coordinate application lifecycle management and production support activities. Support governance decisions regarding application hosting and enterprise integration strategies. Change, Release, and Governance Management Lead Change Advisory Board (CAB) activities and operational governance processes. Review technical change requests for risk, compliance, operational impact, and implementation readiness. Coordinate stakeholders, technical teams, and agency leadership during change planning and execution. Ensure accurate documentation, implementation plans, testing procedures, and rollback strategies. Promote successful change adoption across the organization. Cybersecurity and Compliance Partner with agency cybersecurity teams to maintain a secure and compliant operating environment. Support Security Impact Assessments (SIAs), Authority to Operate (ATO) activities, and audit responses. Evaluate operational risks associated with new applications, integrations, and cloud services. Ensure compliance with federal security requirements, FISMA controls, and agency governance policies. Participate in incident response and security remediation activities. Program Support and Disaster Response Technology Support technology platforms that enable client’s programs and mission operations. Coordinate IT services supporting disaster services initiatives and emergency response capabilities. Ensure operational readiness of systems that support program delivery and field activities. Collaborate with program offices to align technology investments with agency priorities. Vendor, Contractor, and Team Leadership Manage and mentor technical staff, contractors, and service providers. Coordinate work across engineering, operations, cybersecurity, networking, and application support teams. Support workforce planning, onboarding, performance management, and training initiatives. Foster collaboration and accountability among cross-functional teams. Strategic Planning and Modernization Identify opportunities to improve operational efficiency through automation and process improvement. Lead modernization initiatives involving cloud adoption, security enhancement, and service transformation. Provide recommendations to leadership on technology investments and operational improvements. Evaluate emerging technologies and industry best practices for agency adoption. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or related field. 8+ years of progressive IT experience. 3+ years in operational leadership, management, or supervisory roles. Experience supporting federal government information systems. Demonstrated expertise with: Microsoft Azure Microsoft 365 Identity and Access Management ServiceNow Cloud Operations Enterprise Application Support Change Management Experience leading cross-functional operational teams. Strong written and verbal communication skills. Preferred Qualifications Experience supporting federal civilian agencies. Experience managing Azure cloud environments and DevOps pipelines. Knowledge of federal cybersecurity frameworks and compliance requirements. Experience supporting Disaster Services, Grants Management, Volunteer Programs, or Mission Support systems. ITIL, PMP, Microsoft Azure, CISSP, or related certifications. #Priority The likely salary range for this position is $123,250 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requireme