IT Network Generalist

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan:   Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. Position Summary: The IT Network Generalist is responsible for supporting and maintaining the network and technology infrastructure within a high-volume, temperature-controlled Perishable Distribution Center (PDC) . This is a hands-on onsite (Orlando, FL) role Monday to Friday supporting warehouse operations where network availability directly impacts receiving, storage, picking, shipping, inventory management, voice picking, scanning, printing, and product movement. The ideal candidate will have 1–3 years of IT/networking experience and a strong interest in hands-on network support. The individual will work closely with Network Engineering, Infrastructure, Operations, Warehouse Technology, and third-party vendors to troubleshoot issues and maintain reliable technology services across the distribution center. The environment includes Aruba Wireless, Aruba LAN switching, Fortinet SD-WAN, Honeywell Voice/VoCollect, Zebra printers, handheld scanners, RF devices, and other warehouse technology. Key Responsibilities: Network Infrastructure Support day-to-day operation of the PDC network infrastructure. Monitor and troubleshoot Aruba wireless access points, Aruba switches, and network connectivity. Perform basic configuration and troubleshooting of Aruba LAN and WLAN equipment. Troubleshoot VLAN, DHCP, DNS, IP addressing, port connectivity, and network access issues. Assist with switch port provisioning, device connectivity, and network changes. Troubleshoot network outages and connectivity issues affecting warehouse operations. Perform network health checks and proactively identify potential issues. Escalate complex network issues to the Network Engineering team with appropriate troubleshooting information. Maintain accurate network documentation, device inventories, port assignments, and cable records. Aruba Wi-Fi / Wireless Support Aruba APs and wireless infrastructure throughout the distribution center, including warehouse, freezer/cooler, staging, loading dock, offices, and yard areas. Troubleshoot wireless coverage, connectivity, authentication, roaming, latency, and performance issues. Assist with troubleshooting RF-related issues, including interference, weak signal, and poor roaming. Support wireless connectivity for handheld scanners, Honeywell Voice devices, tablets, printers, and other warehouse equipment. Validate wireless connectivity and performance after equipment moves, construction changes, or network modifications. Work with Network Engineering on wireless surveys, AP placement, and optimization activities. Aruba/Zebra guidance specifically addresses roaming, RF behavior, QoS, and voice-enabled mobile devices, making these important skills for a warehouse-focused network support role. Fortinet SD-WAN Provide first-level support for Fortinet SD-WAN/FortiGate connectivity. Monitor WAN connectivity and identify circuit, tunnel, or performance issues. Troubleshoot basic LAN-to-WAN connectivity problems. Assist with troubleshooting Internet, MPLS, broadband, and backup WAN connectivity. Validate SD-WAN connectivity following circuit or equipment changes. Escalate complex firewall, routing, VPN, or SD-WAN issues to Network Engineering/Security teams. Understand basic concepts of routing, NAT, VPN, firewall policies, and SD-WAN path selection. Honeywell Voice / VoCollect Support Honeywell Voice/VoCollect devices and associated wireless connectivity. Troubleshoot voice device connectivity, login, roaming, headset, and communication issues. Support Honeywell voice equipment used by warehouse selectors and operators. Work with warehouse operations and Honeywell support when voice picking issues occur. Troubleshoot whether an issue is related to the device, wireless network, voice application, or backend system. Assist with device provisioning, replacement, testing, and deployment. Maintain spare voice devices and accessories as required. Honeywell's voice-guided solutions are specifically designed for hands-free warehouse workflows, making network reliability and rapid troubleshooting particularly important in this environment. Zebra Printers & Handheld Scanners Support Zebra label printers used for warehouse, receiving, picking, inventory, and shipping operations. Troubleshoot wired and wireless Zebra printer connectivity. Support printer IP addressing, DHCP reservations, network ports, and basic configu