IT Logistics Warehouse Operations Manager

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking an experienced and results-driven Warehouse Operations Manager to oversee daily IT logistics warehouse operations. This role is responsible for ensuring operational efficiency, meeting and exceeding established service level agreements (SLAs) and key performance indicators (KPIs), optimizing labor utilization, and driving a culture of continuous improvement. The successful candidate will provide direct leadership, coaching, and development to Warehouse Leads, who are responsible for supervising the daily activities of warehouse associates. This position requires a strong operational presence, effective workforce planning, and a proactive approach to identifying opportunities for process optimization. The ideal candidate will demonstrate a commitment to operational excellence, accountability, and employee development, with the ability to balance daily execution against long-term improvement objectives. This is a primarily onsite position requiring a consistent leadership presence within the warehouse. Occasional travel to other locations within the NAMER region may be required to support business and operational needs. KEY RESPONSIBILITIES: Operational Leadership & Execution Oversee daily warehouse operations, ensuring efficient and accurate execution of IT logistics processes, including inbound, inventory management, asset processing, outbound, and reverse logistics. Ensure operational activities consistently meet or exceed established SLAs, KPIs, quality standards, and customer expectations. Provide direct leadership and oversight to Warehouse Leads, ensuring clear accountability for operational performance, productivity, and team execution. Maintain a strong onsite leadership presence, proactively identifying operational challenges, addressing escalations, and supporting timely resolution. Establish and maintain operational priorities to ensure effective resource allocation, workflow management, and achievement of business objectives. Collaborate with cross-functional teams and stakeholders to ensure operational alignment, effective communication, and seamless service delivery. Labor Planning & Workforce Management Develop, implement, and maintain comprehensive labor plans aligned with operational volumes, productivity expectations, and service requirements. Regularly evaluate staffing levels, workload distribution, and labor utilization to ensure resources are deployed efficiently. Monitor operational trends, volume forecasts, and productivity data to anticipate staffing needs and proactively adjust labor plans. Partner with Warehouse Leads to ensure effective daily workforce allocation, task prioritization, and operational coverage. Identify opportunities to improve labor efficiency while maintaining quality, safety, and service standards. Manage attendance, overtime, scheduling, and workforce performance in accordance with company policies and operational requirements. KPI Management & Performance Accountability Own operational performance against established KPIs, SLAs, productivity targets, and quality standards. Develop and maintain performance reporting, dashboards, and operational scorecards to provide visibility into warehouse performance. Analyze operational data to identify trends, performance gaps, and opportunities for improvement. Conduct regular performance reviews with Warehouse Leads, establishing clear expectations, measurable objectives, and corrective actions where necessary. Proactively identify risks to service delivery and implement mitigation strategies to prevent SLA breaches or operational disruptions. Communicate performance results, challenges, improvement initiatives, and operational risks to the Service Delivery Manager and relevant stakeholders. Foster a culture of accountability, ensuring performance expectations are understood and consistently achieved at all levels. Continuous Improvement & Operational Excellence Champion a culture of continuous improvement, encouraging proactive problem-solving, innovation, and operational ownership. Apply Lean principles and continuous improvement methodologies to identify waste, eliminate inefficiencies, and optimize warehouse workflows. Lead and participate in Value Stream Mapping (VSM) exercises to evaluate existing processes and identify opportunities for improvement. Develop, implement, and measure process improvement initiatives that enhance productivity, quality, accuracy, and operational efficiency. Promote standardization of processes and best practices to ensure consistent execution across warehouse operations. Review, develop, and maintain Standard Operating Procedures (SOPs) to reflect current operational requirements and continuous improvement initiatives. Encourage Warehouse Leads and associates to contribute improvement ideas and actively participate in operational excellence initiatives. Establish measurable outcomes for improvement initiatives and monitor their effectiveness to ensure sustainable results.   Leadership Development & Team Engagement Provide consistent leadership, mentorship, and coaching to Warehouse Leads, supporting their professional development and effectiveness as frontline leaders. Establish clear leadership expectations, promoting accountability, ownership, effective communication, and collaboration. Conduct r