IT Infrastructure Specialist, Cloud Platform

Who We Are   International   Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,300 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.   We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve .     The Need   For over 25 years, IJM has pioneered the work to protect vulnerable people from violence.   9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for   very large   populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a n   IT Infrastructure Specialist, Cloud Platform   to   support and   operate   our cloud platform.   This role focuses on the operational excellence, reliability, security, and performance of IJM’s Microsoft Azure environment, while also contributing to automation, standardization, and continuous platform improvement. The Cloud Platform Specialist is a hands-on technical role within IT Operations, partnering closely with Architecture, Engineering, Security, and Compliance teams to ensure Azure services effectively support IJM’s mission .     This position is hybrid (onsite Tuesdays & Thursdays) if   located   in the Washington, DC area or remote for non-local candidates. It reports to   the Solutions Architect, IT Operations   and is only available for candidates with the right to work in the US.   Responsibilities:   Cloud Platform Operations   Own the operational health, availability, and performance of Azure environments across multiple subscriptions and workloads;   Manage and support Azure services across   computer , networking, storage, identity, and platform services;   Monitor workloads using Azure Monitor, Log Analytics, and Application Insights, ensuring actionable alerting and   timely   response;   Participate in incident response, root cause analysis, and post-incident remediation activities;   Perform platform maintenance, upgrades, security remediation, and configuration changes;   Partner with security and compliance teams to ensure Azure environments meet organizational and regulatory requirements;   Support cost visibility and optimization efforts using Azure-native tools and reporting;   Platform Engineering & Automation   Implement and   maintain   Azure infrastructure using Infrastructure as Code ( IaC ), with a strong preference for Bicep or equivalent tools;   Maintain   standardized Azure deployments aligned to best practices for naming, tagging, diagnostics, and security baselines;   Support Azure governance capabilities including management groups, Azure Policy, role-based access control (RBAC), and subscription structure;   Automate operational tasks and workflows using PowerShell (7+), Azure CLI, and CI/CD pipelines (Azure DevOps and/or GitHub Actions);   Collaborate with application and DevOps teams to support secure and scalable Azure solutions;   Networking & Partnership   Business Consultation: In partnership with IT Solutions Architect, engage with business and IT partners across all levels and roles to understand their needs and map onto the   appropriate Azure   services; and make recommendations to improve existing services;   IT Team Collaboration: Participation in IT team Huddles, All Hands, and other collaborative working sessions, to ensure alignment with the technology team and to foster communication,   planning   and coordination.   Cross-train   other IT Operations team members to serve as operational alternates. Act as an operational alternate for other IT Operations team members where needed;   Documentation, Reporting & Data Management   Documentation: Create and   maintain   technical documentation, operational runbooks, and platform standards;   Performance Metrics & Reporting: Monitor and report on platform operational metrics monthly and quarterly to ensure platform and workload SLO’s are being met;   Stable, secure, and observable Azure environments supporting business and mission needs;   Consistent, standardized platform configurations aligned to organizational and industry best practices;   Increased operational efficiency through automation and improved tooling;   Continuing improvements in platform design and operations to meet Microsoft’s Azure Well-Architected Framework guidelines while aligning with business needs;   Effective incident response resulting in reduced recurrence and improved platform resilience; and   Participation in IJM’s community of spiritual formation .       Qualifications:    5+ years of experience in infrastructure, cloud, or systems engineering roles;   3+ years of hands-on Microsoft Azure experience in production environments;   Demonstrated experience supporting and operating cloud platforms in an enterprise environment;   Bachelor’s degree preferred; equivalent experience will be considered;   Microsoft Azure certifications (Administrator, Solutions Architect, or similar) preferred;   Strong experience with Microsoft Azure IaaS and PaaS services;   Experience implementing or   maintaining   Infrastructure as Code (Bicep, ARM, or Terraform);   Scripting and automation using PowerShell and/or Azure CLI;   Solid understanding of Azure identity, networking, and security fundamentals;   Familiarity with Azure Policy, RBAC, and governance models;     Fluency with the Azure Well-Architected Framework ; and   Mature orthodox Christian faith as defined by the Apostles' Creed.   Critical Qualities:   Eager commitment to IJM's Core Values: Christian, Professional, and Bridge-Building;