International Payments Associate

Location: Lisbon Time Type: Full-time OVERALL PURPOSE OF JOB The International Payments Associate is responsible for independently executing and managing international payment operations, Service Desk, and Cash Management activities. The role combines solid operational autonomy, analytical capability, and quality ownership, ensuring the correct handling of complex (non STP) transactions, payment investigations, and After sales services in line with established procedures, SLAs, and compliance requirements. This role is ideal for someone who appreciates working in a dynamic, structured, and regulated environment, has a strong customer mindset, and values collaboration and continuous improvement within a team. Key Responsibilities Execute and monitor international (non‑SEPA) payments (EUR and foreign currency) end to end, including sending to foreign correspondents via SWIFT. Perform and/or coordinate controls/checks linked to the completeness of the data and the payment routing After Sales support ensuring correct set-up and smooth delivery. Manage investigations and service requests on executed transactions (e.g., non‑receipt, anomalies): analyses, gather information, identify root cause, and coordinate resolution. Provide advice and support: internal stakeholders on payments and cash management processes with a strong customer focus Collaborate cross-functionally with internal teams, intermediaries and banks to ensure efficient delivery and continuous improvement Soft Skills Positive mindset & team spirit (collaborative, supportive) Customer focus (puts the customer at the heart of solutions and improvement ideas) Clear communication (spoken and written; able to explain complex topics clearly) Analytical thinking & problem solving (investigates issues, identifies root causes) Attention to detail / accuracy (quality-focused, careful execution) Prioritisation & multitasking (manages deadlines, maintains overview under pressure) Autonomy / ownership (works independently, takes responsibility for outcomes) Learning agility (willingness to learn and build expertise over time) Stakeholder management (works effectively with internal/external parties; coordinates resolution) Qualifications Education Bachelor’s degree (or equivalent) in Finance, Economics, Business Administration, or a related field; or comparable relevant experience Language Proficient in English (B2 level or higher) ; French and/or Dutch is a plus Experience We are seeking dynamic candidates with a strong willingness to learn Previous experience in transaction banking operations, cash management, payments operations, or a comparable environment (such as a bank, corporate treasury, or shared service center) would be considered an advantage, though it is not a mandatory requirement Hands-on experience with investigations/service requests (e.g., non-receipt, anomalies, returns) and stakeholder coordination is preferred Exposure to compliance controls in payments (AML/sanctions/fraud) is an advantage You Must own a valid work permit or EU/Schengen Space Nationality to legally work in Portugal You must submit your CV in English   What  W e  O ffer   Health   insurance Life Insurance and Pension Plan   Programs Free   medical   services   at   the   office   ( Physician ,   Nutritionist ,   Psychologist ) Wellness   programs Flexben   Program   (Support   for   Education,   Kindergarden , Training, Technology, Health ) Employee   Share Purchase Plan Personalized   training   paths   and   access   to   Udemy   and   Plurisight   Plataforms Flex- ability   program   ( financial   and flexible support   for   people   with   disabilities ) Special   banking   conditions About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   Declaração de Igualdade de Oportunidades de Emprego Acreditamos que ninguém deve ser discriminado por suas diferenças. 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