Intake/Scheduling Coordinator - San Francisco

Scheduling & Intake Coordinator – Home Health (San Francisco) San Francisco, CA | Full-Time | $56,000–$73,000 Base + Full Benefits Healthcare operations designed around people, systems, and impact. At Health Link Home Health & Hospice, we believe great patient care starts with strong operations. For over 20 years, we've served the Bay Area with a focus on quality, responsiveness, and coordinated care. Our scheduling and intake teams are a critical part of that mission — they are the engine that keeps patient care moving. We are seeking a Scheduling & Intake Coordinator to support our San Francisco operations. This role is ideal for someone who is organized, proactive, calm under pressure, and motivated by meaningful, patient-centered work. What Makes This Role Different Direct impact on patient care and clinician success Fast-paced, collaborative healthcare environment Structured systems with real-time leadership support Strong partnership with clinical, intake, and operations teams An established, stable agency with long-term growth A culture that values accountability, teamwork, and continuous improvement Compensation & Benefits $56,000–$73,000 Base (approx. $27.00–$35.00/hour, depending on experience) Up to $100,000+ with overtime Medical, dental, vision, and life insurance 401(k) with employer matching Paid Time Off Opportunities for growth within a multi-branch organization Supportive leadership and team-based environment Your Role Coordinate and manage daily clinician schedules based on patient needs, clinical priorities, and staff availability Support intake processes including referral coordination, data entry, and case placement Partner closely with clinical leadership, business development, and operations teams Respond quickly and effectively to urgent scheduling changes, call-outs, and patient needs Communicate clearly with clinicians, patients, referral sources, and leadership Assist with timely initiation of care and visit coverage Proactively identify and resolve scheduling or intake barriers Support field staff to ensure patient care is never delayed What Will Help You Succeed At least one year of scheduling or intake experience in home health, hospice, or healthcare operations (preferred) Strong organizational and time-management skills Ability to manage high call volume and competing priorities Comfort working in fast-moving, real-time operations Solid computer skills and ability to learn healthcare systems quickly Clear, professional communication skills Detail-oriented, reliable, and solution-focused mindset Qualifications Bachelor's degree or equivalent healthcare operations experience preferred Minimum one year in healthcare scheduling, intake, or coordination role preferred Knowledge of medical terminology and healthcare compliance is a plus Strong customer-service orientation toward patients and clinicians Work Environment Location: San Francisco office (in person) Schedule: Monday–Friday + required rotating weekends Team-based office supporting active home health operations Who This Role Is For This role is ideal for someone who enjoys being at the center of operations, solving problems in real time, supporting clinicians, and playing a direct role in patient care delivery. If you are proactive, organized, and motivated by meaningful healthcare work, we would welcome the opportunity to connect.