Insurance Customer Service Supervisor

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title :   Insurance Customer Service Supervisor   Location :   United States     Workplace Type :   Remote     Job Summary     The future is bright for the Porch Group, and   we’d   love for   you to be a part of it as our   Insurance Customer Service Supervisor.      Homeowners of   America, (A Porch Group Company) is a leading provider of homeowners insurance, committed to offering high-quality, comprehensive coverage to our customers. We pride ourselves on delivering exceptional customer service and innovative insurance solutions tailored to meet the needs of our policyholders.      The Insurance Customer Service Supervisor   requires   a deep understanding of the insurance industry and is responsible for  overseeing customer service processes , ensuring all inquiries and complaints are handled satisfactorily, and managing the customer service team to   maintain   the highest level of customer   satisfaction. Our   ideal candidate is a problem solver, an excellent communicator, and has a deep understanding   call   center   best practices .      What You Will Do   as   An   Insurance Customer Service Supervisor   Supervise day-to-day operations in the customer service department   Foster a positive and collaborative work environment   Respond to   escalated   customer service issues   in a timely manner   Continuously improve call center processes and performance.   Ensure   team   compliance with company policies, procedures, and industry regulations   Monitor and analyze call center performance metrics, including call volume, response times, Quality, and customer satisfaction.   Assist   in training and hiring of customer service staff   What You Will Bring   as   An Insurance Customer Service Supervisor    Minimum of 3+ years of experience in a call center environment, with at least 2 years in a supervisory role preferred.   Proficiency   in Microsoft Office and customer service software   Outstanding communication and interpersonal skills   Excellent leadership and team management abilities   Customer-service oriented with a problem-solving attitude   BSc degree in Business Administration or relevant field , or equ ivalent   experie nce   Strong knowledge of property and casualty insurance   P&C Licensed   Required   Recent call center handling experience    The application window for this position is anticipated to close in 2 weeks (10 business days) from 08/26/2026. Please know this may change based on business and interviewing needs. At this time, Porch Group does not consider applicants from the following states for remote positions: Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia. What You Will Get   As   A   Porch Group Team Member   Pay Range*:  $54,000 to $75,600 annually   *Please know your actual pay at Porch will reflect a number of   factors among   which are   your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.   Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals.   Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.   Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.   Critical Illness, Hospital   Indemnity   and Accident plans are offered on a voluntary basis.   We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.   We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.   Both traditional and Roth 401(k) plans are available with a discretionary employer   match .   Supportlinc   is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical   care   and online access to confidential resources including will preparation.   LifeBalance   is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.   Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel   assistance , and fitness and other   discounts   programs. #LI-FQ1 #LI-Remote What’s next? Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual inter