Installation Coordinator

About the Role    As an  Installation Coordinator  at Express Flooring, you’ll play a key role in managing the scheduling, coordination, and communication of residential flooring installation projects through our contracted vendor network. You’ll review project details, coordinate installation timelines, and work closely with customers, installers, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards.  This is a fast-paced, hands-on role for someone who thrives on organization, communication, and problem-solving. If you enjoy staying organized, solving problems, and working collaboratively in a fast-moving environment, you’ll fit right in.  Job Type: Full-Time; In-Person   Compensation: $23-$25/hour   Schedule: Monday-Friday from 6am- 3pm | 1 Sunday a month (dependent on business needs) Location: 43rd Ave and Washington - Phoenix, AZ What You’ll Do   Coordinate installation schedules, customer appointments, and contractor timelines  Support the scheduling, dispatching, tracking, and completion of projects in a timely and professional manner  Communicate with installers, customers, and contractors to keep projects on track and quickly resolve issues  Maintain accurate and up-to-date project notes, customer records, and installation details  Build strong relationships with contractors and customers to help deliver a seamless installation experience  Provide cross-functional support to internal teams when needed  Deliver exceptional customer service throughout every stage of the project  What You’ll Bring   High school diploma or GED required   3+ years of customer service or customer support experience  Strong communication skills with the ability to work effectively with customers, installers, contractors, and internal teams  Excellent organizational and multitasking abilities in a fast-paced environment  Strong problem-solving skills and the ability to adapt quickly when issues arise  Ability to manage multiple projects while maintaining accurate records and attention to detail  Experience with scheduling, inventory management, or project tracking software preferred  A team-oriented mindset with a commitment to delivering exceptional customer service Proficiency with Microsoft Office and other computer-based systems Fluent in Spanish (preferred) Why People Love Working Here   Fun, energetic team environment  A fast-paced workday that keeps you moving and your skills sharp  Meaningful work that directly impacts on-time installations and customer satisfaction  Benefits & Perks   Comprehensive medical, dental, and vision plan options  Free virtual healthcare for employees and family members  Health Savings Account (with HDHP enrollment)  Health & dependent care flexible spending accounts  Company-paid basic life insurance  Voluntary supplemental life insurance  Company-paid short-term disability insurance  Voluntary long-term disability  Company-paid Accident and Hospital Indemnity  Free Bereavement and Life Planning Support for employees and family members  401(k) with company match (Pre-tax & Roth options)  Paid PTO, bereavement leave, and maternity leave  7 company-paid holidays  Employee Assistance Program (EAP)  Full compensation packages are based on candidate experience and relevant certifications. Compensation Range $23 — $25 USD About Us Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.   As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.