Inside Sales Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Position Summary   The Inside Sales Representative (ISR) is responsible for driving revenue growth by managing inbound and outbound sales activities, supporting field sales teams, and delivering exceptional customer service. This role serves as a critical point of contact for customers, providing equipment rental solutions, pricing, availability, and coordination to ensure a seamless customer experience.   The ISR reports to the regional sales manager and partners closely with outside sales, operations, and branch teams to maximize fleet utilization and achieve revenue and profitability targets.   Key Responsibilities   Sales & Revenue Growth   Respond to inbound customer inquiries via phone, email, and digital channels regarding equipment, availability, and pricing   Generate quotes and convert opportunities into confirmed rental contracts   Proactively identify and pursue sales opportunities through outbound calls, bid tools, follow-ups, and account development   Support strategic growth initiatives within assigned territories, industries, or business units   Upsell and cross-sell specialty products, services, and value-added solutions   Customer Relationship Management   Build and maintain strong relationships with new and existing customers   Act as a trusted advisor by understanding customer needs and recommending appropriate rental solutions   Ensure high levels of customer satisfaction through responsiveness and issue resolution   Maintain accurate customer records and activity in Salesforce   Operational Coordination   Collaborate with branch operations, logistics, and field teams to ensure timely delivery and pickup of equipment   Resolve order issues, billing discrepancies, and service concerns efficiently   Ensure compliance with company policies, safety standards, and contract requirements   Support to Field Sales   Partner with Outside Sales Representatives (OSRs) to support key accounts and project-based opportunities   Prepare quotes, contracts, and supporting documentation for large or complex deals   Assist with pipeline management, reporting, and sales tracking   Help drive territory coverage and customer engagement between field visits   Qualifications & Requirements   Education & Experience   Bachelor’s degree in Business , Sales, Marketing, or related field (preferred), or equivalent experience   2–5 years of inside sales, customer service, or equipment rental industry experience   Experience in construction, industrial, or specialty rental environment is a plus   Skills & Competencies   Strong sales acumen with proven ability to close and grow business   Excellent communication skills (phone, email, and interpersonal)   Customer-focused mindset with strong problem-solving abilities   Ability to multitask and manage competing priorities in a fast-paced environment   Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office   Detail-oriented with strong organizational skills   Key Performance Indicators (KPIs)   Revenue growth and rental volume   Quote-to-order conversion rate   Salesforce Accuracy   Customer retention and satisfaction   Call activity and outbound prospecting metrics   Fleet utilization and margin contribution   Work Environment   Primarily office-based role within a branch or remote   Frequent communication with internal teams and customers   May require occasional extended hours to support customer needs   Core Responsibilities   Answer incoming calls, emails, and web requests    Maintain ongoing contact with repeat and B /B+ customers   Process Book & Bill Opportunities   Fully utilize Sales Force/Deal Manager for all sales processes/opportunities   Partner with OSR’s to :   Manage A accounts and schedule appointments for new/follow-up visits   Prospect and provide leads/Bid schedule s information   Utilize Construction Network Platforms to identify sale opportunities   Track opportunities and support submission/completion of sales tasks/paperwork   Qualify inbound leads   Act as the day-to-day contact when outside reps are in the field   Build relationships with contractors, buyers, and procurement teams   Support A/R efforts for both A & B Customers   Follow up on quotes and past rentals   Quote equipment/products and confirm availability    Apply discounts, contract pricing, and promotions within guidelines   Create rental contracts, orders, and reservations     Modify or cancel bookings as needed   Match customer needs to available fleet   Recommend alternatives when inventory is tight   Upsell add-ons (attachments, services, delivery, protection plans)   Cross-sell related products or services   Equipment rental :   add fuel, damage waiver, delivery, accessories   Goals:   Assist with maintaining compliance for sales/revenue process   T urn opportunities into orders   Keep customers engaged daily   Coordinate with operations   Remove friction from the sales process   The estimated hourly rate for this role is $35.00/hr - $41.00/hr #LI-NP1 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analy