Inside Sales Representative - Eurofins Drinking Water and Wastewater Central, LLC

Eurofins Scientific is a network of independent companies providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. With over 50 laboratories and more than 40 service centers nationwide, Eurofins Environment Testing provides full-service environmental analysis across all 50 states. Our network supports public and private clients—including DoD, DOE, and municipalities—through robust logistics and continuous investment in people, technology, and infrastructure. We offer comprehensive testing for air, water, soil, sediment, tissue, and waste, covering a wide range of analytes including PFAS, metals, VOCs/SVOCs, dioxins/furans, radiochemicals, and more. The Inside Sales representative serves as the laboratory’s primary point of contact for client service and/or sales related activities. This role will support our outside sales team by coordinating RFP submittal, managing contract documents, customer onboarding, directing new leads or RFP notices, and generating/managing new leads for medium and small municipal targets. Essential Duties and Responsibilities:  Demonstrates and promotes the company vision  Regular attendance and punctuality  Become knowledgeable of Eurofins Environment Testing (USA) services, industry terminology and company operations  Become proficient in use of all aspects of Laboratory Information Management System (LIMS), especially sales and client related activity.  Serving as the laboratories’ primary point of contact for client service and/or sales related activities;  Identify new opportunities and customers and maintain order frequency through phone and email.  Follow up with inbound leads daily and develop a working knowledge of accounts.  Responsible for managing accounts through the entire sales process including quoting, taking orders, checking on invoices and following up on A/R (Accounts Receivable) issues  Utilize CRM software with existing and future customers; maintain pertinent account details - record each customer contact (fax. phone, email or in person date and time of call, nature of  inquiry, and time/confirmation of completion.  Assesses competitors by analyzing and summarizing competitor information and trends;  identifying sales opportunities.  Maintain CRM database of prospective clients and opportunities  Tracking weekly, monthly, and quarterly performance and sales metrics  Closing sales and working with client through closing process Work in conjunction with sales department providing information to or about new and existing clients  Provide support to outside sales – quoting, bid preparation, lead management  Deliver qualified opportunities tor team members  Identify potential opportunities for outside sales to recover lost services  Respond to all inbound sales calls and client services related issues in a timely manner  Provide superior customer service and assist with related duties (taking and entering orders, confirming and scheduling of logistics orders and other aspects of customer service- related assistance)  Tracking the progress of all laboratory production efforts;  Advising clients in a professional manner of any scheduling conflicts, possible delays, or other problems which may arise;  Resolving any questions or issues that clients may have with regard to our services;  Ordering and possible prep of bottle kits for use by clients in their sampling efforts (as necessary);  Generating and reviewing of reports/EDDs (Electronic Data Deliverables) as necessary prior to  release;  Record and respond to customer requests and concerns while implementing an “on time” tracking system for in-house projects according to account assignment. Act as communicator between labs, administrative areas and clients.  Communicates client information or requests to labs, sales, sample management, field services, QA, accounting/billing, or QC management when specific request is outside customer service representative’s area of expertise, or when appropriate department is unavailable for client request. This includes completion of appropriate forms to facilitate sample container preparation and delivery, sample pickup, rush sample notification, complaint forms and requests for price quotation, result interpretation, or analysis recheck and review.  Education: BS/BA in Chemistry, Sciences, Marketing, or related field (four years experience may substitute for a degree)  Experience: 2+ years inside sales or customer service experience  Authorization to work in the United States indefinitely without restriction or sponsorship Professional working proficiency in English is a requirement, including the ability to read, write and speak in English. This is a full time exempt position (can be remote) - Monday to Friday 9 am to 5 pm with possible weekends and longer hours.  Compensation: $65,000 - $75,000 / annually (DOE). Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.  We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match,