Infrastructure & IT Operations Manager

Excited to grow your career? BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers. About the job: Job Summary We are seeking a highly skilled Infrastructure & IT Operations Manager with extensive hands-on experience in enterprise virtualization, storage, backup and recovery, Windows infrastructure, and data center operations. This individual will serve as a senior technical resource responsible for maintaining, optimizing, and modernizing the Bank's infrastructure while ensuring the availability, security, and performance of mission-critical systems. The ideal candidate is an experienced infrastructure engineer who can contribute immediately with minimal ramp-up and provide technical leadership and mentoring to other engineers. This is not a traditional network administration role; the primary focus is enterprise infrastructure, virtualization, storage, and backup technologies. Key Responsibilities Administer, maintain, and optimize VMware vSphere environments, including ESXi hosts, vCenter, clusters, and enterprise virtualization services. Manage and support NetApp storage environments, including provisioning, snapshots, replication, capacity planning, and performance optimization. Administer Veeam Backup & Replication, ensuring successful backups, disaster recovery readiness, and regular recovery validation. Manage Windows Server infrastructure, including Active Directory, DNS, DHCP, Group Policy, file services, and related core technologies. Support enterprise server platforms including Dell, HPE, and Cisco UCS. Monitor and troubleshoot virtualization, storage, server, operating system, and infrastructure performance issues. Perform infrastructure upgrades, patching, firmware updates, hardware refreshes, and lifecycle management. Support disaster recovery, business continuity, and infrastructure resiliency initiatives. Develop and maintain infrastructure documentation, operational procedures, standards, and diagrams. Collaborate with networking, cybersecurity, application support, vendors, and business stakeholders to resolve complex production issues. Participate in infrastructure modernization projects involving virtualization, storage, backup, automation, and cloud technologies. Provide technical leadership and mentoring to junior and mid-level engineers. Participate in an on-call rotation and act as a senior escalation point for critical production incidents. Required Qualifications 7+ years of hands-on enterprise infrastructure engineering experience. Strong experience administering VMware vSphere environments, including ESXi and vCenter. Hands-on experience supporting NetApp storage platforms. Experience administering Veeam Backup & Replication in enterprise environments. Strong Windows Server administration skills, including Active Directory, DNS, DHCP, Group Policy, and PowerShell. Experience supporting enterprise server hardware (Dell, HPE, Cisco UCS, or equivalent). Experience with SAN/NAS technologies and enterprise data center operations. Experience supporting highly available production environments. Strong analytical and troubleshooting skills across virtualization, storage, backup, and Windows infrastructure. Excellent communication, documentation, and collaboration skills. Preferred Qualifications VMware Certified Professional (VCP) NetApp Certified Data Administrator (NCDA) or equivalent Veeam Certified Engineer (VMCE) Microsoft Windows Server or Azure certifications Experience with Microsoft Azure and/or AWS Experience with PowerShell, PowerCLI, or other infrastructure automation tools Financial services or other regulated industry experience Technical Skills Virtualization VMware vSphere ESXi vCenter High Availability (HA) DRS vMotion VMware Lifecycle Manager Storage NetApp ONTAP SAN/NAS administration Snapshots Replication Capacity planning Performance tuning Backup & Disaster Recovery Veeam Backup & Replication Backup administration Disaster recovery Recovery testing Business continuity Microsoft Infrastructure Windows Server Active Directory DNS DHCP Group Policy PowerShell Enterprise Infrastructure Dell, HPE, or Cisco UCS servers Data center operations Infrastructure monitoring Performance tuning Patch management Security hardening Change management Desired Candidate Profile The ideal candidate is a senior infrastructure engineer with a proven track record of designing, implementing, and supporting enterprise virtualization, storage, backup, and Windows environments. They are comfortable leading complex technical initiatives, solving cross-platform infrastructure problems, and mentoring other engineers. This individual brings deep technical expertise in VMware, NetApp, and Veeam, operates independently in highly available production environments, and is committed to improving infrastructure reliability, operational efficiency, and technical excellence across the team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. With respect to this position in our Houston Office, the expected base salary ranges from $100,000 to $110,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits pa