Infrastructure Engineering Manager II - Operations & Applications

Overview The Infrastructure Services Manager II leads the delivery, operation, lifecycle management, and modernization of infrastructure platforms, operations, and enterprise application services. Depending on assignment, the manager leads either the Platforms or Applications & Operations team and ensures assigned systems and services are secure, reliable, resilient, recoverable, and aligned with organizational priorities. In partnership with senior technology leadership, this leader develops and implements technology and service strategies, multiyear roadmaps, operating standards, and modernization plans for the assigned area. The manager translates business needs, technology risks, and organizational priorities into sustainable solutions and measurable outcomes. The role oversees service performance, upgrades and migrations, patching and vulnerability remediation, technical-debt reduction, disaster recovery readiness, audit and compliance coordination, vendor performance, resource planning, and assigned budgets. Responsibilities Cross Functional Leadership Ensures skill and competency needs are met recruit, develop, and maintain an outstanding team. Acts as a trusted advisor and builds and maintains relationships with other UW Credit Union leaders and business executives to develop a clear understanding of business needs. Ensures cost-effective delivery of IT services to meet those needs and can respond with the agility required to address changing business priorities. Leverages influencing and negotiation skills across IT and the enterprise to enable cost- effective and innovative shared solutions in the achievement of business goals. Takes actions that directly or indirectly influence others to create buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships. IT Infrastructure Engineering Partner with the Director of Infrastructure Services to develop and maintain infrastructure technology and project roadmaps and resource forecasts that align and support overall business strategies. Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise system designs and change requirements to drive the organization's targeted business outcomes. Stays current with emerging technology trends, disruptions, and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models. Analyzes and evaluates the infrastructure technology industry trends and determines their potential impact on the enterprise. Acts as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes. Translates business and technical requirements into an architectural plan to achieve business objectives and documents all solution architecture design and analysis work. Ensures adherence to network architecture design and implementation standards for (LAN, WAN, and VPN) Manages to server infrastructure architecture standards (physical, virtual, and cloud) Leads the planning and evaluation discussions for data storage, backup, and transfer needs (SAN, NAS.) Participates in architecture discussions and evaluations including the design, and analysis for the implementation of solutions across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise solution standards. Analyzes the business-IT environment (run, grow and transform the business) to detect critical deficiencies, legacy and technical debt, and recommends solutions for improvement (systems of record, differentiation and innovation). Designs and directs the governance activities associated with ensuring solutions security and compliance are maintained. Facilities the evaluation and selection of hardware, software and platforms as needed, always utilizing a cloud-smart approach as options are considered. Manages the product lifecycle to maintain, refresh or retire products, services or systems (including applications, technologies, processes and information). Maintains a technology solution standard, clearly linking dependencies or impacts as they surface. Participates in negotiating vendor pricing on products and services as the team looks to procure solutions. Monitors and holds our vendors and business partners accountable for the delivery or product and services as outlined in any agreements made formal or informal. Manages to the approved Infrastructure Engineering budget for hardware, software, and staffing. Operational Support & Service Coordination Manages all aspects of Data Center operations including design, configuration, support, and ensures optimization of operational costs. Ensuring adequate network, systems, and resource capacity to support operational needs, business grown plans, and changing workloads. Manages IT Infrastructure costs through efficient resource utilization (network, systems, vendor, and staff). Ensure our end user customers are consistently receiving outstanding service and are delighted with our handling and follow-up on the products and services we deliver. Develop metrics and data analytics to help illustrate our service and operational effectiveness to our internal end user, and external member customers. Maintain an appropriately sized/market leading tool set for monitoring and alerting team resources when outages or degraded service levels occur throughout the infrastructure. Implement optimization strategies to improve efficiency and performance. Serve as incident manager overseeing and managing the team response during critical infrastructure outage situations, including pulling together a technical bridge; ensuring timely and accurate technical assistance is provided whenever the team needs to escalate a situation to a vendor fo