Infrastructure Engineer - Digital Employee Experience Team

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Infrastructure Configuration Consultant within PNC's Technology organization, you can be based in Pittsburgh PA, Cleveland OH, Birmingham AL, Phoenix AZ, Denver CO or Dallas TX. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. PNC is seeking an Infrastructure Configuration Consultant as a key member of a newly formed ‘Digital Employee Experience’ team. This group will be focused on improving the end user experience by proactively identifying and solving problems (big and small) to the benefit of PNC’s end users. Using the 1E Platform (formerly Tachyon, now TeamViewer) this position is focused on automation and proactive insights as the key to incident reduction and elimination. Using a broad range of technical &/or development skills the ideal candidate will work across the organization to identify opportunities to enhance end user productivity, avoid / prevent incidents and increase the effectiveness of our support organization. Ancillary skills around data presentation & analysis (e.g. PowerBI, Tableau, etc.) are also desired but not required. All candidates should demonstrate a wide range of end-user technology experience in an environment where scale matters. Experience with the 1E Platform is preferred but experience with similar platforms like NextThink, Systrack, etc. will also be considered. Candidates with a background in application development and automation will also be considered if they can demonstrate the needed skills re: end-user technology. Key Responsibilities • Design, develop, and maintain automation scripts using SQL, PowerShell, and 1E SCALE • Support Microsoft Configuration Manager (SCCM) and Intune for device management and compliance. • Help administer Microsoft 365 (M365) services and contribute to modern workplace initiatives. • Perform basic SQL queries and assist with reporting using Power BI. • Learn and apply API integration concepts for automation and system interoperability. • Provide support for Windows client infrastructure, including troubleshooting and configuration. • Participate in ITIL-based processes for incident and change management using ServiceNow. • Assist with security-related tasks, including Zscaler configuration and monitoring. Required Skills & Qualifications • Foundational Knowledge: Basic PowerShell scripting Familiarity with SQL and reporting tools Understanding of Microsoft Configuration Manager and Intune Exposure to M365 and Windows client environments • Process Awareness: General understanding of ITIL principles • Soft Skills: Strong willingness to learn and adapt Thrives in a fast-paced, dynamic, and fluid work environment. Displays a high tolerance for ambiguity and making decisions with incomplete information. Good problem-solving and communication skills Preferred Qualifications • Experience in desktop engineering or IT support • Familiarity with automation concepts and modern workplace technologies • Exposure to ServiceNow or similar ITSM tools PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Applies solution design and support while consistently meeting customer needs. Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions. Develops software components and hardware for projects; aligns these with business strategies and objectives. Independently solves common problems and updates applications with new technology. Collaborates with engineers, architects, developers and other staff to meet project objectives. Analyzes the technological needs of customers and provides ongoing support for clients. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Collaboration, Communication, Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning (ML), Risk Assessments, Team Player, Technical Knowledge Competencies Application Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certifica