Infra Tech Support Practitioner

Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you! In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application. Who we are: Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe. Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age. What’s in it for you? At Accenture you will work on meaningful and innovative projects, powered by the latest technologies. You’ll be immersed in industry best practices such as event-driven architectures and domain-driven designs.  Accenture will continually invest in your learning and growth. You'll work with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications. Role Summary :  The TEM team provides telecom expense management services to clients. These include procurement, invoice/billing, & reporting. Overall, role is to manage the day-to-day operation of the Telecom Expense Management Operation. Specifically, organizing telecom operations & ensures compliance with regulatory requirements addresses and resolves the inefficiencies commonly associated with the administration and management of the enterprise telecom environment. Managing the operation teams. Ensure that Service delivery is within SLA from Procurement to Incident Handling. Providing regular reporting to client teams and Responsible for managing team of analysts and SMEs. Job Qualifications: College Graduate Fluency in English Knowledge of an additional language (Spanish, German, Italian, French, etc) on an advanced level is an advantage Computer Literacy Skilled in using basic MS Office applications. 2+ years work experience required with supervisory experience Must Have Skills: Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realize value Ability to contribute to the creation of an environment that facilitates high performance and motivates individuals to work collaboratively as a team. Coaching skills Ability to work proactively, creatively and analytically in a problem-solving environment Desire to work in a non-IT environment and help build a rapidly growing service offering (Telecom Expense Management) Excellent oral and written communication skills Conflict management skills Excellent time management skills Good performance management skills including feedback techniques Good leadership skills Basic program management skills including the ability to handle multiple projects Experience in Telco Procurement or Billing Systems is an advantage Experience in Order processing also an advantage Security Roles and Responsibilities Shall protect confidential information that is entrusted to them or to which they are otherwise exposed Should not disclose any confidential Company, client, or third-party information to anyone outside the Company, except as authorized Should not ever use confidential client, third-party or Company information for personal gain or advantage. Under no circumstances discuss with clients matters that concern other clients or engagements without the express authorization of such other clients Must immediately open and act upon security communications from Protecting Accenture. What we believe: All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you. What’s in it for you? Competitive Total Rewards (Compensation, Performance Bonus, 13th Month Pay, Day 1 HMO & Life Insurance Coverage) Expanded maternity leave up to 120 days* Expanded paternity leave up to 30 days* Flexible Working Arrangements* Healthy and Encouraging Work Environment Company-sponsored trainings like upskilling and certification Employee Stock Purchase Pan Loyalty and Christmas Gift Inclusion and Diversity Benefits Car and housing plan* *Terms & Conditions apply Equal employment Opportunity Statement: All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital stat