Information Technology Support Engineer

Job Description Summary Department - Information Technology Job Description Job Type: Classified Job Classification:5282 - Information Technology Support Engineer Salary Grade: 15 Pay Range Hiring Range: $72,009 - $86,403 Annually  Pay Range: $72,009 - $100,817 Annually  Range Explanation: Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Pay Range is the entire compensation range for the position. The Pima County Information Technology Department (ITD) is seeking a self-motivated, thorough, disciplined, and perceptive professional to serve as an Information Technology Support Engineer. This is a senior-level position on a technical support team that provides services across all ITD disciplines and applications supported by the department. The successful candidate will be an adaptable, well-rounded technical professional with a combination of strong technical, interpersonal, communication, and analytical skills. This position requires a team-oriented individual with a strong work ethic, an agile mindset, and the initiative to identify what needs to be done and see it through. The ideal candidate is a proactive problem-solver who thrives in a broad range of technical disciplines and is committed to continuously improving processes, services, and outcomes. Candidates should have experience in at least two of the following areas: Application Administration System Administration Networking Data Center Operations Cloud Integration Desktop Support This role requires close collaboration with other project teams, making strong interpersonal and communication skills essential. The position offers opportunities to apply and expand your technical expertise, work in a supportive and collaborative environment, and advance your career. Bring your energy, enthusiasm, professionalism, and commitment to continuous improvement and help make a difference in our community by supporting the mission of Pima County government. Depending on the specific assignment, CJIS certification may be required to successfully complete the probationary period. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology is unable to provide visa sponsorship for this position. Essential Functions : As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor. Within the centralized Information Technology Department (ITD Maintains detailed records of equipment deployment, configurations, and any issues encountered during the process; Prepares reports on logistics performance, cost savings, and efficiency improvements; Plans and coordinates the installation and relocation of computer hardware, software, and peripherals across various departments or locations; Maintains open communication with various stakeholders, including IT teams, department heads, and end-users; Leads and participates in support for all types of tickets received by ITD: resolving problems, creating new capabilities, etc.; Participates in forecasting computing/communications growth and provides pro-active capacity management; Participates in the disposal of obsolete client and computing/communications center equipment; assists in client license compliance; Leads the automation, installation, configuration, documentation, troubleshooting and maintenance of ITD assets; Participates on Microsoft Teams to drive standardization and strategic implementations; Conducts testing to ensure the functionality and performance of computing and/or communications systems; Identifies and resolves any issues or malfunctions, troubleshoots problems related to connectivity and equipment failures. Within the Facilities Management Department: Manages fiber/copper builds for all Pima County cabling projects; Manages Pima County’s three Communications Job Order Contractors (JOC's), ensuring they follow Pima County communication specifications; Creates, maintains and updates Pima County communications specifications; Supports Pima County users regarding communications projects, ensuring they receive the required information to complete tasks efficiently and within budget; Oversees Blue Staking for Pima County, ensuring outside plant communications remain secure and functional; Designs and builds copper/fiber redundancy to ensure Pima County key locations retain communications capability; Creates budgets and calculates costs for potential future communications projects for upper management; Forecasts maintenance costs for both fiber and copper throughout Pima County; Ensures our JOCs are cleared for work at Superior Courts, Juvenile Courts, Justice Courts, Recorders Office and Jails. Minimum Qualifications: Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by the department head at the time of recruitment AND four years of work experience in the maintenance and administration of client computing or communications hardware and software infrastructure . OR: An Associate's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by department head at the time of recruitment AND six years of work experience