Information Technology Help Desk Support Technician [IT Desktop Support Technician (Help Desk Technician)]

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices.  ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital.  We help forward-thinking clients solve problems and improve operations.  Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations.  Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value. ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to -- Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc.  Learn More About ProSidian: www.ProSidian.com ProSidian seeks an Information Technology Help Desk Support [IT Desktop Support (Help Desk) Technician] in Ft. Bliss, TX to support Help Desk requirements.  The candidate will perform IT Help Desk Services (level 1 & 2 category support) on both the computer network as well as telephone system supporting a user base of around 300 people.   Based on past history there is a record of 50 tickets processed monthly. The technician will be maintaining and potentially troubleshooting all devices on the networks such as desktop computers, laptops, printers, fax machines, and all ancillary items related to these systems as well as telephones and telephone service. This individual will troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person. It is imperative that The IT Desktop Support Technician have the requisite skills and knowledge to provide a stable and usable environment in a timely manner.  The IT Desktop Support Technician shall troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in-person until the work order is complete.   The IT Desktop Support Technician shall also support the existing and newly acquired hardware and software. This includes, but is not limited to, maintaining Windows 10 operating systems, Microsoft Office 2013 Suite, Adobe Acrobat Pro, as well as Microsoft Outlook setup. Objective. The objective is to provide IT Help Desk Services to support Stakeholder User Group And Mission Support Representative Personnel.  This includes desktop computers, laptops, printers, and all ancillary items related to these systems as well as telephones and telephone service.  The IT Desktop Support Technician will troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person, permitting the mission to move forward without undue delays. Perform all required IT Help Desk functions, tasks, and responsibilities and maintain responsibility for expertise and experience to meet the conditions to perform IT Help Desk services on the Fort Bliss Campus Area Network (CAN) located on East or West Fort Bliss, Texas, within the operational footprint.  The operational footprint consists of 250+ personnel (military, civilians, and Contractors).  It is imperative that The IT Desktop Support Technician have the requisite skills and knowledge to provide a stable and usable environment in a timely manner. The contract for this project is 3 years in duration will annual evaluations. Perform IT Help Desk Services (Level 1 & 2 Category Support) on both the computer network as well as telephone system supporting a user base of around 300 people. Based on past history there is a record of 40 tickets processed monthly. Maintain and potentially troubleshoot all devices on the networks such as desktop computers, laptops, printers, fax machines, and all ancillary items related to these systems as well as telephones and telephone service. Troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person. Support the existing and newly acquired hardware and software. This includes, but is not limited to, maintaining Windows 7 or Windows 10 operating systems, Microsoft Office 2013 Suite, Adobe Professional X, and Adobe Professional Suite, as well as Microsoft Outlook setup. Maintain a 90% operational capability on a variety of technical systems owned and operated by the government customer. This includes maintenance, updating, backup, and restoring as required. All tasks to be conducted are in accordance with the government IT standard operating procedure and protocols. Personal Computer (PC) and Software Troubleshooting:  serve as an initial point of contact for users of Information Systems (IS) and provide advice and assistance to customers encountering software problems.  The IT Desktop Support Technician shall troubleshoot PCs and software problems within eight business hours of the reported problem by the Stakeholder User Groups and Mission Support Representatives.  Provide a monthly summary of actions performed under this task in the monthly progress report. Printer/Copier/Fax Support: Configure, test, and add to the FBCAN n