Information Analyst III, Workforce Management

Workforce Classification: Hybrid Join Our Team: Do Meaningful Work and Improve People’s Lives  Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for.  Learn more about our recent awards and recognitions as a greatest workplace. Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog:  https://healthsource.premera.com/ . Information Analyst III, Workforce Management Position Summary The Information Analyst III, Workforce Management is responsible for transforming complex data into actionable insights that support workforce planning, operational performance, business decision-making, and regulatory compliance. This role partners closely with leaders and stakeholders across the organization to identify reporting needs, analyze trends, improve data quality, and develop scalable analytics solutions. As a senior analyst, this position leads complex analytical initiatives, establishes reporting standards and best practices, mentors less experienced analysts, and drives data-informed decisions that support organizational goals. The Information Analyst III serves as a trusted advisor for workforce analytics and business intelligence needs across multiple functional areas. This is a hybrid role, located on our campus in Mountlake Terrace WA What You'll Do Partner with business stakeholders to understand complex business challenges, define reporting requirements, and deliver data-driven solutions that improve operational performance, reduce costs, support compliance, and enhance workforce effectiveness. Design, develop, document, maintain, and optimize reports, dashboards, data models, and analytical solutions that support workforce management and organizational decision-making. Extract, transform, validate, and analyze data from multiple sources to identify trends, opportunities, risks, and actionable insights. Develop automated reporting and dashboard solutions that improve visibility into key workforce, operational, and business performance metrics. Validate and peer review analytical work, reports, and dashboards to ensure accuracy, consistency, and adherence to established standards. Identify opportunities to improve data quality, reporting processes, operational databases, and overall analytical efficiency; recommend and implement solutions. Lead complex analytical projects and cross-functional initiatives, coordinating efforts to achieve project goals and measurable business outcomes. Analyze and resolve complex reporting and data issues, perform root-cause analysis, and implement sustainable solutions. Create and maintain technical documentation, reporting standards, data definitions, and process documentation. Provide mentorship, guidance, and training to analysts and business partners on reporting tools, methodologies, and best practices. Assist with project planning by estimating resource requirements, effort, timelines, and project complexity. Develop workforce analytics, forecasting, capacity planning, scheduling, and operational performance reporting to support workforce management strategies. What You’ll Need Minimum Qualifications Bachelor's degree in Mathematics, Statistics, Computer Science, Management Information Systems, Business Analytics, Healthcare Administration, or a related field; or four (4) years of equivalent work experience. Five (5) years of experience in data analytics, business intelligence, reporting, or a related analytical role. Experience working with large datasets, data validation, and analytical problem-solving. Experience designing and developing reports, dashboards, and analytical solutions that support business decision-making. Preferred Qualifications Three (3) or more years of experience in healthcare, health insurance, workforce management, or a related industry. Advanced SQL skills and experience working with relational databases and large-scale data environments. Experience with business intelligence and visualization tools such as Power BI, Tableau, or similar platforms. Experience with cloud-based data platforms, data warehouses, or modern analytics environments. Experience developing workforce analytics, staffing models, forecasting solutions, scheduling analytics, or operational performance reporting. Knowledge of contact center operations, workforce planning, or healthcare operational analytics. Knowledge, Skills, and Abilities Advanced knowledge of SQL, reporting tools, business intelligence platforms, and data analytics methodologies. Strong understanding of relational databases, data structures, data governance, and reporting best practices. Excellent analytical, critical thinking, problem-solving, and technical documentation skills. Ability to communicate complex technical concepts and analytical findings to technical and non-technical audiences. Strong written and verbal communication skills with the ability to influence and collaborate effectively across all organizational levels. Demonstrated ability to lead analytical initiatives, manage competing priorities, and work independently in a fast-paced environment. Proven ability to mentor analysts and promote best practices in reporting, analytics, and data management. Knowledge of healthcare operations, healthcare data, health insurance concepts, and workforce management principles. Ability to translate business needs into scalable analytical and reporting solutions