Implementation Manager

Who We Are   Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.   We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.   Who You Are   You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.    Your Role   As the Implementation Manager for Evergreen Connected Care (ECC), you own the day-to-day execution of practice onboarding and the ongoing operating relationships with our partner practices. Connected Care is delivered as a white-labeled extension of the practice and its providers; you are the person who makes each launch happen on time and keeps the relationship running well afterward.   You run the standard onboarding sequence at each practice - kickoff, implementation and breakout meetings, final all-hands, and the controlled outreach start - and you hold the timeline. You build and refine the meeting materials, facilitate sessions alongside the Program and Clinical Director or on your own, track every open item to closure, and make sure the right people know what is expected of them and by when.   This is an execution and coordination role. The operating model already exists; your job is to run it consistently as the program scales and keep work from falling through the cracks. This position is fully remote, with the possibility for occasional travel to on-site meetings with practices.   Role Responsibilities   Some responsibilities may vary based on the practices you support, but this role's primary duties include the following:   Practice Onboarding and Implementation   Run the ECC onboarding sequence end-to-end for each new practice, from kickoff through first outreach and the post-launch ramp review.   Hold the working timeline across multiple concurrent implementations and escalate slippage early.   Coordinate the parallel implementation and clinical workstreams so the two tracks stay in sync, including patient data intake and validation, forms and materials, outreach wording, after-hours handling, billing pathway, and system access.   Confirm and maintain the practice contact map: leadership, project champion, clinical lead, data/EHR, and billing.   Meetings and Materials   Build agendas and prepare, refine, and version the meeting materials and decks used across kickoff, breakout, and all-hands sessions.   Facilitate meetings with the Program Director or independently and drive each session to decisions and named owners.   Capture and circulate follow-ups after every meeting, and confirm the practice completes its post-meeting forms and deliverables.   Prepare recurring internal and practice-facing status updates and materials for leadership review.   Partner Practice Relationships   Serve as a primary day-to-day point of contact for partner practice leadership, administration, clinical leads, billing, and EHR/data contacts.   Manage expectations on timing, data requirements, and practice-side responsibilities, and keep communication timely and clear.   Surface practice-side risks and blockers to the Program Director before they affect launch dates or patient outreach.   Tracking, Follow-Through and Process   Maintain a single source of truth for deadlines, commitments, and open items across all practices, and drive them to closure rather than simply reporting them.   Partner with the Clinical Program Director on coordinator staffing readiness, training timing, and launch pacing.   Coordinate with internal Finance, Legal and Compliance, Data, People Operations, and Market Operations counterparts to unblock practice-facing work.   Manage vendor and platform coordination required for launch and steady state, including the technology partner's implementation and account teams.   Identify where the process breaks repeatedly and propose durable fixes - checklists, templates, trackers - so each launch is cleaner than the last.   Other duties consistent with this role, as assigned.   Required Qualifications   5+ years of experience in implementation, program or project management, client success, or practice/provider operations, ideally in healthcare services, value-based care, or healthcare technology.   Demonstrated experience running multi-stakeholder implementations to a defined timeline with external customers or partners.   Excellent written and verbal communication skills, including the ability to build a clean deck and facilitate meetings of clinicians and executives.   Strong organizational discipline and follow-through; comfortable operating with autonomy and ambiguity.   Advanced skills with MS Office Suite of products including Outlook, Teams, SharePoint, Excel, and PowerPoint.   Willingness to travel occa