IFM Operations Lead

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    JLL - IFM Operations Lead (M2) Transform at JLL in our work dynamics division as a Facilities Management professional on a client account in our Technology Vertical! Our client is a global leader in audience measurement, data, and media analytics. Location: anywhere in continental USA Work Schedule: Remote, M-F, 8:00 AM to 5:00 PM (may require outside of working hours occasionally) Travel Requirements: infrequent domestic & international travel Reporting to: Global Account Director Estimated base salary range: $110,000 - $125,000 What this job involves :  As the Operations Lead –for the Nielsen Media account, you will serve as a senior subject matter expert, responsible for driving operational excellence, legislative compliance, and innovation across a portfolio of creative campuses. This account is a traditional integrated model. In partnership with the Global Account Director, you will help drive maintaining operational excellence in core facility management activities. In this senior professional role, you will leverage your in-depth technical knowledge to act as the primary operational advisor, guiding and mentoring site-based teams to successfully. You will work independently to solve complex operational challenges, ensure the application of Industry Best Practice, and deliver a wide range of activities that ensure exceptional customer experience.  This role requires exceptional change management and stakeholder navigation skills.   You will operate in a complex organizational environment with competing priorities between global client leadership, regional client oversight, and site-based employee needs - each with different service expectations and cost tolerances.  Success requires excellent communication skills, building trust, establishing clear decision-making protocols, and maintaining momentum during ambiguity. What your day-to-day will look like: Act as the senior operational subject matter expert for a portfolio of site-based campus Facilities Managers, providing in-depth technical guidance and mentorship to drive operational excellence. Act as escalation point of AMER/LATAM region working with the GAD and other Operations leadership around the globe. Lead the validation and ongoing management of the financial budget, ensuring accuracy. Partner with site leaders to develop budgets, identify cost-optimization opportunities contributing to the annual budget reduction target and ensure adherence to the client’s commercial operating model.  Proactively manage budget adjustments through the formal Change Control Notice (CCN) process, providing transparent cost impact analysis and recommendations. Offer technical expertise and guidance to site teams on Building Management Systems (BMS), PPM schedules, and asset management, ensuring Industry Best Practices are understood and implemented. Provide expert guidance on EHS standards and legislative compliance, supporting internal and external audits to ensure portfolio-wide adherence and a safe working environment. Independently plan and lead complex regional initiatives, troubleshooting and resolving a wide range of operational issues to ensure the seamless delivery of integrated facilities management services. Champion the use of JLL’s technology stack, leveraging platforms like Corrigo and Azara AI to analyze complex data, identify key performance trends, and recommend innovations to enhance service efficiency. Production of Global and QBR decks on time. Assisting Lease Admin, Transaction Management, PDS and Sourcing to maintain operational excellence. Collaborate with a broad group of stakeholders, including regional FM and Engineering leads, to ensure a fully integrated service delivery and a superior campus environment for the Nielsen Media client. Navigate organizational tensions between regional client leadership, on-site Nielsen Media employee service demands, and cost reduction imperatives - serving as a bridge-builder who maintains operational momentum despite structural friction. Partner with the Nielsen Medial client leadership to establish and execute transparent change control processes for baseline budget adjustments, staffing changes, and scope modifications. Required Qualifications: Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field. 8+ years of progressive experience in integrated facilities management or corporate real estate, with demonstrated expertise in managing a multi-site portfolio. Advanced knowledge of IFM principles, including hard and soft services, vendor management, and operational best practices in a complex, client-focused environment. Proven ability to utilize analytical and problem-solving techniques to understand and resolve complex operational issues with creative solutions. Strong financial acumen, with experience in budget oversight, financial analysis, and developing cost-control strategies within a contractual framework. Excellent interpersonal and communication skills, with a demonstrated ability to influence stakeholders, provide guidance to colleagues, and build strong partnerships. Ability to work independently and manage a wide range of complex activities with minimal supervision, exercising independent judgment to achieve results. Preferred Qualifications: 10+ years of comprehensive IFM experience, ideally within a global account mode